This job offer is not available in your country.
Customer Success Technical Engineer - APAC
Ververica | Original creators of Apache Flink®George Town, Penang, Malaysia21 days ago
Job descriptionMinimum 3 years of experience in a hands-on technical role such as Support Engineer, SRE, or Data Engineer, with at least 2 years in a customer-facing capacity Java & JVM Expertise : Ability to read, reason about, and debug Java code. A solid understanding of the JVM is crucial for performance tuning and troubleshooting. Streaming & Big Data : Deep understanding of stream-and-batch processing architectures. Practical experience with streaming technologies like Apache Kafka, Pulsar, or Redpanda is essential. Kubernetes & Cloud : Strong conceptual knowledge and hands-on experience with containerization and orchestration. Familiarity with Docker, Kubernetes and Helm is essential, as our platform runs on it. Solid foundations in a major cloud provider (AWS, GCP, or Azure) plus IaC tooling (e.g., Terraform). SQL & Data Fundamentals : Proficiency in SQL for querying and analyzing streaming or batch data. Familiarity with data warehousing concepts, serialization formats (e.g., Avro, Protobuf), and data modeling trade-offs. Programming & DevOps : Proficiency in a general-purpose programming language (Java preferred), with experience in build / dependency management (e.g., Maven, Gradle) and CI / CD pipelines (e.g., ArgoCD / Flux). Distributed Systems : Comfortable explaining and troubleshooting distributed systems patterns (e.g., parallel execution, leader election, fault tolerance, state management, watermarks). Excellent Communication : A genuine passion for helping customers, with the ability to clearly explain complex technical concepts to both engineering and non-technical stakeholders Industry certifications in cloud or DevOps disciplines Experience with scripting or automation (e.g., Python, Shell) Background in open-source contributions or community support Prior work in a remote / customer-focused environment Fully remote, flexible work environment Direct impact : you\'ll shape our support processes and product roadmap Career growth through deep involvement in both enterprise deployments and open-source development Collaborative, mission-driven culture committed to real-time data innovation
Overview
Customer Success Technical Engineer - APAC : You will ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine). You will be the primary technical advocate—troubleshooting both platform-level behavior and customers\' stream-processing jobs, guiding best practices from onboarding through mission-critical operations.
Key Responsibilities
- Customer Support : Serve as the main point of contact for technical inquiries and incidents related to our platform and Flink-based pipelines.
- Issue Resolution : Diagnose, reproduce and resolve issues in a timely manner; own tickets from start to finish and maintain clear records in our support system.
- On-Call Support : Participate in a rotating on-call schedule outside standard business hours to deliver technical assistance and uphold SLAs for mission-critical deployments.
- Platform Guidance : Advise on packaging, deploying and managing containerized services (e.g., using Kubernetes) and configuration lifecycle. Guide customers on best practices for Flink job design and deployment models (e.g., on-prem Kubernetes, Cloud provider, Managed Flink, BYOC).
- Cloud Foundations : Leverage your understanding of cloud-native architectures and services (e.g., AWS, GCP, Azure) to guide customers in aligning Ververica Platform deployments with their existing compute, storage, networking and IAM setups—ensuring secure, resilient Flink operations.
- Troubleshooting : Empower users to diagnose and resolve issues by analyzing application logs, JVM and Flink metrics (e.g., from tools like Grafana, Kibana, Datadog), collecting performance data, and translating those insights into concrete recommendations for stable, high-throughput pipelines.
- Collaboration & Feedback : Partner with Product, R&D and Documentation teams to escalate complex issues, propose product enhancements and author knowledge-base articles.
- Customer Education : Create tutorials, sample projects and run technical workshops to accelerate customer success
Requirements
Preferred Qualifications
Benefits
Ready to drive customer success on the leading streaming data platform? Apply now!
#J-18808-Ljbffr
Create a job alert for this search
Technical Engineer • George Town, Penang, Malaysia
Related jobs
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
%20Sdn%20Bhd)
- Promoted
Customer Success Services Engineer
Data Direct NetworksBayan Lepas, Malaysia This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades.
DataDirect Networks (DDN) is a globa...Show moreLast updated: 16 days ago
- Promoted
- New!
Site Reliability / Gitops Engineer
CanonicalSungai Petani, Kedah, Malaysia Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is widely used in breakthrough enterprise initiat...Show moreLast updated: 15 hours ago
- Promoted
Technical Customer Support, I
Zebra TechnologiesSimpang Ampat, Penang, Malaysia At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Show moreLast updated: 30+ days ago
- Promoted
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaSungai Petani, Kedah, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 4 days ago
- Promoted
- New!
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraKulim, Kedah, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Show moreLast updated: 15 hours ago
- Promoted
- New!
Customer Success Advocate
CienaGeorge Town, Malaysia As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...Show moreLast updated: 15 hours ago
- Promoted
Technical Marketing Engineer
Infotree Global SolutionsSungai Petani, Kedah, Malaysia Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Show moreLast updated: 19 days ago
- Promoted
- New!
Customer Success Operations Specialist
OakyGeorge Town, Penang, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Show moreLast updated: 15 hours ago
- Promoted
- New!
Lead Engineer, Program / Project Mgmt
Celestica Inc.Kulim, Kedah, Malaysia Press Tab to Move to Skip to Content Link.Selected how often (in days) to receive an alert : .The position involves leading multi-project program management, coordinating cross-functional teams, and ...Show moreLast updated: 15 hours ago
- Promoted
Customer Success Technical Engineer - APAC
Ververica | Original creators of Apache Flink®Sungai Petani, Kedah, Malaysia Customer Success Technical Engineer - APAC : You will ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine).
You will be the primary techn...Show moreLast updated: 21 days ago
- Promoted
Technical Support Engineer
Uyemura (Malaysia) Sdn BhdSeberang Perai, Penang, Malaysia The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Engineer (m / f / x)
Beckhoff Automation BrazilBatu Kawan, Penang, Malaysia Beckhoff offers advanced automation systems based on PC-based control technology.The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, contr...Show moreLast updated: 30+ days ago
- Promoted
Technical Project Manager
ASML FoundationKulim, Kedah, Malaysia The Technical Program Manager ensures smooth performance on suppliers side and enables ASML Design & Engineering to perform and execute ASML Product Generation Process.
The Technical Program Manager...Show moreLast updated: 6 days ago
- Promoted
MOTOTRBO Senior Technical Support Engineer (APAC region)
Motorola SolutionsGeorge Town, Penang, Malaysia MOTOTRBO Senior Technical Support Engineer (APAC region).MOTOTRBO Senior Technical Support Engineer (APAC region) page is loaded MOTOTRBO Senior Technical Support Engineer (APAC region) Apply locat...Show moreLast updated: 4 days ago
- Promoted
Agent Partner (Amarthalink) Penempatan Bone Bolango & Kota Gorontalo
PT Amartha Mikro FintekKampung Benggali, Perak, Malaysia Melakukan akuisisi agen AmarthaLink sesuai target yang ditetapkan.Mensosialisasikan dan mengedukasi calon agen mengenai manfaat serta mekanisme layanan AmarthaLink.
Menjalin dan menjaga hubungan bai...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
ViTrox Corporation BerhadPenangMalaysia, Penang, Malaysia Broaden your horizon! Join our Technical Support Engineering team!.As a Technical Support Engineer, you will : .Experience satisfaction in supporting customers with technical challenges related to vi...Show moreLast updated: 30+ days ago
- Promoted
Senior Client Success Manager Inbound Leads
Fintech News Malaysia - part of Fintech News NetworkSeberang Perai, Penang, Malaysia Senior Client Success Manager Inbound Leads.Direct message the job poster from Fintech News Malaysia - part of Fintech News Network.
Interested in the Fintech industry? Are you a great sales and mar...Show moreLast updated: 4 days ago
- Promoted
Customer Success Manager
Micron TechnologyBatu Kawan, Penang, Malaysia Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of...Show moreLast updated: 20 days ago
- Promoted
Sales Director - Industrial and Smart Energy
Celestica Inc.Sungai Petani, Kedah, Malaysia Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Sales Director - Industrial and Smart Energy.
Remote Employee Europe, SHR, GB.Celestica is dedicated to deli...Show moreLast updated: 2 days ago
- Promoted
- New!
Engineer Customer Quality including Complaint Management
Infineon Technologies AGSimpang Ampat, Penang, Malaysia Perform customer complaint management and reporting of customer complaint cases.Conduct in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Fai...Show moreLast updated: 15 hours ago