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Support Engineer - ERP Application Support

Support Engineer - ERP Application Support

Sime Darby Property BerhadOasis Ara Damansara, Selangor, MY
30+ days ago
Job type
  • Quick Apply
Job description

Job Purpose

  • Provide support for the IFCA Net, IFCA mall, Uipath, Talend, Abbyy Flexi-capture, I-residential and CSS system. SAP BPC planning and console is a plus.
  • Ensure that the system application's solution is in line with business objectives, facilitating end-to-end business transactions, process automation, reporting, and data analysis.
  • Maintain smooth operation of the system, ensuring acceptable levels of availability, integrity, performance, and resilience.
  • Deliver high-quality IT services to business users.
  • Optimize system functionalities to maximize economic value for the company.

Job Responsibilities

  • Supports supervisor to establish, implement, monitor, maintain and improve the Divisional / BU / OU Property Sales, Finance, Cash Management, Property Development, Fixed Asset, Rental and Residential Management System.
  • Support and maintain the system for Property Business and ensure system stability.
  • Support supervisor in ensuring IT investments and IT Operation deliver value to Property Business.
  • Responsible to manage projects deliver on time, on budget and according to requirement.
  • Responsible to manage work tasks and transfer of knowledge for operation teams to the applications implemented.
  • Responsibility to estimate effort, budget and manage costs for Divisional Specific projects implementation initiatives.
  • Support supervisor to ensure the implemented system complies to Group Standard.

    • Requirements

    Education / Professional Qualification

    Bachelor's Degree or Diploma in computer technology, information systems, engineering, finance accounting or a related field. Specialized in IT Systems Software and Support.

    Preferably 2 to 5 years relevant experience in IT application systems support

    Professional Experience

    Proven experience in supporting complex systems, preferably within the property management domain, experience in IFCA system is a plus.

  • Proficiency in utilizing Continuous Integration (CI) and Continuous Delivery (CD) tools and processes, such as Jira, ITSM.
  • Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks while meeting tight deadlines.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • A proactive and results-oriented approach, with a strong commitment to delivering high-quality IT services.
  • Continue to manage client relationships post-launch, including handling escalations from the support team.
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    Support Engineer • Oasis Ara Damansara, Selangor, MY