Senior Manager, Sales Planning & Insights

Overview Division / Function :

Commercial & Sustainability

Reports to :

Head of Sales Operations

PURPOSE OF THE JOB

Reporting to the Head of Sales Operations, this role is critical in shaping how Toll manages sales performance across the organisation, supporting the Global Head of Sales Operations in driving standardised sales cadences, forecast accuracy, and actionable insights.

As an experienced professional in Sales Planning & Insights, Planning Specialist, this role will be responsible for

conceptualising and implementing reporting frameworks, forecast models, and performance insights

that enable data-driven decision making. Partnering closely with a dedicated Reporting Specialist (Power BI / Tableau), this role will design, evolve, and embed reporting that underpins global pipeline reviews, quota (budget) performance, and win-rate analysis. This is a high-impact role that works across regions and senior leadership teams to ensure sales strategy is aligned to execution.

Primary Duties & Responsibilities

Design, develop, and maintain standardised sales reporting and dashboards that support pipeline sufficiency, win-rate analysis, quota vs. performance tracking, and forecast modelling.

Collaborate with Salesforce product manager and reporting specialists to operationalise reports using company standard data visualisation tools.

Sales Insights & Cadence

Generate actionable insights from dashboards and models that inform commercial strategy and senior management decision-making.

Support the Global Head of Sales Operations in running global and regional sales cadences, embedding rigour in forecasting and pipeline discussions.

Continuously evolve insight delivery based on feedback, business priorities, and customer segment / channel nuances.

Stakeholder Collaboration

Partner with sales leaders, regional teams, and reporting end-users to identify opportunities for automation, optimisation, and improved self-service reporting.

Collaborate with cross-functional teams to drive adoption of Salesforce and standard reporting tools as the single source of truth.

Process & Enablement

Develop SOPs, training materials, and guides to ensure consistent usage of reporting tools by senior management, sales managers, and front-line teams.

Champion best practices in data quality, forecasting accuracy, and sales cadence discipline.

Key Performance Measures

Adoption and usage of standardised reporting in global / regional cadences.

Improved forecast accuracy and sales performance transparency.

Enhanced self-service capabilities and user experience for sales leaders and relevant end-users.

Continuous improvements in pipeline and data quality metrics.

Tangible contribution to sales performance and revenue growth.

Qualifications & Experience

Minimum

7-10 years of experience

in a

sales planning, sales strategy, or sales operations , ideally in a global B2B environment

Bachelor’s degree in IT, Analytics, Commercial, or a related field

Proven track record in running forecasting cycles, pipeline reviews and sales cadences

Proven track record of enabling sales teams achieve success.

Strong analytical skills and proven experience in generating actionable insights from large amount of data points

Expertise with Salesforce, reporting tools and associated technologies (example : PowerBI and / or Tableau)

Strong presentation, communication, and facilitation skills with senior stakeholders.

Unlock job insights Salary match Number of applicants Skills match

Your application will include the following questions :

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have with forecasting for businesses?

Do you have experience in a sales role?

How much notice are you required to give your current employer?

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

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