Lead Collection and Recovery

Overview

Talent Acquisition - Boost eWallet | ex-TNG eWallet To lead and effectively manage the Collection teams to control delinquencies, non-performing loans and minimize credit losses on lending portfolios. Responsibilities

Responsible for effective early and late collections and recovery strategies of lending portfolio. Lead to achieve KPIs set in terms of delinquencies, flow rate and managing performance of in-house collection and Debt Collection Agency Create Collections related MIS and implement appropriate strategies to prevent flow through of accounts, manage portfolio delinquencies, minimize losses and increase debt recovery Hands on experience in developing Collections strategy and managing the day-to-day debt collections process including champion / challenger strategy and legal matters. Able to manage collections cost / expenses incurred within budget. Develop Collection procedures and policies for delinquency management and loss mitigation programs. Establish key Collection’s metrics for internal and Debt Collection Agency performance monitoring against goals. Formulate strategies together with portfolio management team including early warning and pre / post delinquency management. Establish, review, and improve efficiency and productivity performance and activities of Debt Collection Agencies Liaise with Credit Reporting Agency and lawyers on legal matters, filling winding up / bankruptcy petition and perform close monitoring of the accounts under legal status. To coordinate and manage restructure / rescheduled request, prepare restructure / rescheduled strategies, negotiate with customers, review, and recommend strategies to Management for approvals. To closely monitor repayment of delinquent accounts and quick action is taken to maximize the recovery. To prepare weekly / monthly performance and productivity of Debt Collections Agencies report to the management team. Drive improvement with the aim of streamlining / automating Collections processes Job Requirements

Minimum Bachelor’s degree in Finance, Economics, Accounting, Business or related discipline. Minimum 10 years’ experience in Collections and Recovery management with at least 5 years managing consumer portfolio Strong experience in managing Debt Collection Agencies and ensuring productivity performance is within standard Excellent communication and negotiation skills Strong fundamental understanding of the orientation and outlook of the digital ecosystem in the consumer market Committed in completing assignment within dateline and exhibit a high level of leadership as well as excellent in adapting to a fast and rapidly changing circumstance. Ability to execute and drive projects to completion in a timely manner and work collaboratively with cross-functional departments Strong working knowledge and understanding of analytics tools, preferably in database query tools (SQL, tableau) would be an added advantage. Ability to negotiate and communicate with relevant stakeholders in difficult or sensitive situations, while maintaining professionalism and customer service standards. Seniority level

Mid-Senior level Employment type

Full-time Job function

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