Operation Manager

Job description :

Join Our Growing Team at Love A Loaf

We are a rapidly expanding bakery brand looking for Bakery Operations & Sales Manager that responsible for overseeing daily bakery operations, ensuring high product quality, efficient production, and outstanding customer service. This role also focuses on driving sales growth through effective marketing strategies, customer relationship management, and business development initiatives.

Position : Operation Manager cum Business Development

Job Type : Full-Time

Salary : RM5,000 – RM8,000++ per month

Location : Based at HQ; travel required across Love A Loaf branches

Key Responsibilities

Operations :

Manage day-to-day store operations and order flow

Conduct internal audits (cleanliness, product quality, staff performance)

Monitor sales performance and control operating costs

Lead, supervise, and evaluate store leaders and staff

Provide staff training on SOPs, products, and service standards

Handle major complaints and emergency situations

Improve operational efficiency and implement marketing suggestions

Business Development :

Collaborate with marketing on campaigns and promotions

Develop B2B strategies (corporate sales, wholesale, events)

Identify and build relationships with business clients

Prepare proposals and close new accounts

Lead event and in-store promotion planning

HR & Leadership :

Conduct staff interviews and exit interviews

Lead team meetings and team-building activities

Recommend staff rewards, promotions, and improvements

Uphold company policies and values across all teams

Reporting & Analysis :

Monthly reports : sales, top / bottom products, COGS, P&L

Store audit and training summaries

Quarterly staff appraisal reviews

Requirements :

Education : Diploma or above

Experience : 5–7 years in F&B, retail, or hospitality, including 3+ years in management

Languages : Fluent in Mandarin and English

Skills : Strong leadership, communication, analytical, and problem-solving abilities

Tech Proficiency : Microsoft Office, POS, and ERP systems

Key Performance Indicators (KPIs) :

Sales growth

Cost of Goods Sold (COGS)

Profit & Loss performance

Customer satisfaction

Staff engagement and retention

Benefits :

Skill development & training

Career advancement opportunities

Staff discount

Transport & medical allowance

Free buns & drinks

Team bonuses & product commissions

Birthday leave

Referral rewards

Leadership incentives

Annual rewards for seniority and parental appreciation

Opportunity to shape company culture

Ready to grow with us?

Apply now and take the next step in your career with Love A Loaf.