ITOT Operations Engineer (AES / MES) - Shift

Overview

ITOT Operations Engineer (AES / MES) - Shift at AT&S in Kulim, Malaysia.

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. We industrialize leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical, and high-performance computing for AI applications. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference. To enhance our IT Team in AT&S Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate ITOT Operations Engineer.

Responsibilities

• Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
• Install related hardware. Set up and configure software applications and networking systems.
• Diagnose and resolve network and software issues promptly and provide technical support to end-users.
• Train end users on newly installed hardware and software systems and create and maintain documentation for system configurations.
• Prioritize Service Requests and Incidents and resolve or escalate them as per the procedure.
• Support projects related to Infrastructure and Application for IT organization.
• Administrate user identity and access to IT systems and applications.
• Perform remote or onsite troubleshooting of incidents through diagnostic techniques.
• Direct unresolved issues or service requests to Service Desk Level 2 as per defined escalation procedure.
• Provide timely and accurate feedback to the On Duty Manager on foreseeable technical challenges, unachievable timelines, and other day-to-day issues and tasks.
• Close follow up with end users upon incident or task resolution to ensure closure.
• Work in designated shift rotation to ensure 24 / 7 coverage.

Qualifications

Details

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.

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