ITOT Operations Engineer (AES / MES) - Shift

ITOT Operations Engineer (AES / MES) - Shift

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Be part of our team! AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful IT Team in AT&S Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate

ITOT Operations Engineer

Job Responsibility

• Respond to general IT requests from employees and act as a first point of contact for end users (ServiceNow tickets, phone, e-mails requests).
• Install related hardware. Set up and configure software applications and networking systems.
• Diagnose and resolve network and software issues promptly and provide technical support to end-users.
• Train end users on newly installed hardware and software systems as well as create and maintain documentation for system configurations.
• Prioritize Service Requests and Incidents and resolve / escalate them as per the procedure.
• Support projects related to Infrastructure and Application for IT organization.
• Administrate user identity and access to IT systems and applications.
• Perform remote or onsite troubleshooting of incidents through diagnostic techniques.
• Direct unresolved issues or service requests to Service Desk Level 2 as per defined escalation procedure.
• Provide timely and accurate feedback to the On Duty Manager on foreseeable technical challenges, unachievable timelines, and other day-to-day issues and tasks.
• Close follow up with end users upon incident or tasks resolution to ensure closure.
• Work in designated shift rotation to ensure 24 / 7 coverage.

Job Profile

Ready for a new challenge to advance your career? It’s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

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