Account Relationship Executive (Merchant Servicing)

Account Relationship Executive (Merchant Servicing)

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senangPay — A DOKU Company is a next-gen local fintech empowering thousands of Malaysian businesses to accept payments seamlessly online — from FPX to cards, e-wallets and Buy-Now-Pay-Later (BNPL).

If you’ve ever wondered how GrabPay, ShopeePay or FPX transactions really happen, this is where the magic begins ✨ (and you’ll get a peek behind the curtain).

Our Merchant Servicing Team is the heartbeat of customer success. We don’t just manage merchants — we help them grow, innovate and fall in love with our payment ecosystem.

Role : Account Relationship Executive

As an Account Relationship Executive, you’ll be the go-to person for our merchants — solving problems, uncovering growth opportunities, and making data-driven decisions. Think of it as a blend of consulting, data analysis, and relationship building rolled into one exciting fintech adventure.

What You’ll Be Doing

• Build Meaningful Relationships : Be the friendly face (or voice) behind our merchants’ success stories.
• Solve, Don’t Escalate : Diagnose payment issues and collaborate with Product & Tech teams to resolve them.
• Spot Growth Opportunities : Use data dashboards to identify upsell and cross-sell potential.
• Run QBRs with Impact : Create and present merchant performance reports packed with key insights.
• Champion New Ideas : Be part of pilot launches and shape the future of fintech with your feedback.
• Be the Voice of Our Merchants : Share insights, trends and pain points to elevate merchant experience.

Who We’re Looking For

What You’ll Learn

What Success Looks Like

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Your application will include the following questions :

Senangpay.my is solely owned by Simplepay Gateway Sdn. Bhd. Senangpay.my is a payment portal that cater card payment.

Simplepay Gateway Sdn. Bhd. was established in 2015 and is located in Shah Alam, Selangor. Throughout the years, Simplepay Gateway Sdn. Bhd. has helped many entrepreneurs expand their businesses. We are growing rapidly. Our core business is payment services, which offers card payments for online seller through web, emails and calls (MOTO), face-to-face selling, and email payment solution.

Senangpay.my is solely owned by Simplepay Gateway Sdn. Bhd. Senangpay.my is a payment portal that cater card payment.

Simplepay Gateway Sdn. Bhd. was established in 2015 and is located in Shah Alam, Selangor. Throughout the years, Simplepay Gateway Sdn. Bhd. has helped many entrepreneurs expand their businesses. We are growing rapidly. Our core business is payment services, which offers card payments for online seller through web, emails and calls (MOTO), face-to-face selling, and email payment solution.

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What can I earn as a Relationship Executive

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