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Assistant Client Solutions Manager

TDCXMalaysia

12 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Conduct needs analysis to identify pain points and determine best possible solution to address them.

Collect and verify details of decision makers including full name, position title, email and contact number.

Reach out to decision makers and offer TDCX`s services and address any customer enquiries.

Manage various communication channels including IB / OB voice, video, email, chat and file sharing.

Record and maintain data in CRM tools, meet or exceed targets and KPIs.

Share best practices, constructive feedback, and suggestions for continuous improvement.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field

Preferably with 3-5 years of working experience in the related field is ideal for this position.

Demonstrated hands-on experience on data mining, lead qualification, and contact verification.

Demonstrated hands-on experience in CRM tools and Microsoft office.

Showcases reliability and the ability to work in a high profile position with minimal supervision and management.

Ability to solve problems proactively with keen attention to detail.

Ability to handle multiple initiatives under pressure.

Excellent verbal and written communication skills in English and the language of the supporting market.

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Client Manager • Malaysia

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