Delivery Manager

Why join us?

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Manager.

Wealth Premier Banking (WPB) Global Transformation Project Managers / Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project / programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.

What you’ll do :

Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).

Value Creation :

• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
• Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
• Oversees the tracking of projects risks / issues / dependencies, assesses the impact on the benefit realisation for the project / s and takes action to minimise impact, actively challenging and removing obstacles.
• Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
• Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
• Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
• Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization.
• Manages the business sponsor, working with them to ensure project deliverables are met.
• Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
• Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
• Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
• Promotes pace and energy within the team and leads by example.

Operational Performance :

Capability and People Development :

Requirements

What you will need to succeed in the role :

Knowledge :

Experience :

Capabilities :