Senior Executive Administration - Customer Relationship Management

Senior Executive Administration - Customer Relationship Management

Responsibilities

• Preparing pre-VP documentation and liaising with all relevant departments.
• Preparation of VP kits and key pouches.
• Act as back-up support to the Customer Care Coordinator team.
• Managing and compiling Unit Assistance Forms (UAF) from purchasers for urgent unit issues during DLP.
• Liaising with team technicians and relevant departments, including project management and main contractors, to attend to issues submitted via UAF.
• Ensuring UAFs are accurately recorded and signed off by relevant parties; all data and information are recorded and filed up to date.
• Maintaining a good tracking system to ensure complaints are addressed on an urgent basis.
• Managing office administration duties, including cleanliness of individual workstations and easy retrieval of documents.
• Managing staff attendance records, claims, and overtime for submission to Group HR on a timely basis.
• Ensuring office equipment is in good working condition and supplies are fully stocked.
• Performing any other duties assigned by the superior from time to time.

Skills & Knowledge Required

About the Company

1 Pavilion Property Consultancy Sdn Bhd is a growing property and marketing consultancy specialized in commercial and high‑end residential properties. We provide full‑fledged consultancy services, including design development, marketing development, and project sales and marketing. 1 Pavilion is managed by a group of dedicated professionals with vast experience in property development and management services, building a collection of innovative and premium lifestyle properties mostly located in the prime areas of Kuala Lumpur. Our extensive client networking covers both the local front and overseas markets.

Notable development projects currently undertaken by the company include the prestigious Banyan Tree Signatures Pavilion Kuala Lumpur, a unique brand collaboration between Banyan Tree Holdings and Pavilion Kuala Lumpur. Another high‑end development, Pavilion Hilltop, is located in the heart of Mont Kiara, the global address of international communities. The success of past projects is a testimony of our capabilities and commitment to continuously developing, enhancing, and sustaining the value of properties in all of our development portfolios.

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