Telesales Team Lead

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Telesales Team Lead

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Cartrack

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a

Telesales Team Lead

to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

Team Management : Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.

Sales Strategy : Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.

Performance Monitoring : Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.

Training & Development : Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.

Customer Interaction : Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.

Sales Targets : Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.

Process Improvement : Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements

Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

In-depth understanding of telesales techniques and customer engagement.

Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Highly motivated, goal-oriented, and driven.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development

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