Head of Business Operations, MYSG

Role Purpose

The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyse and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation.

Role Accountabilities

Strategy and Portfolio Planning :

Guide and drive high-quality differentiated commercial strategies to serve Takeda MY / SG’s short- and long- term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas / projects, go-to market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management. The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Commercial Excellence :

This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda MY / SG.

Business Insights and Analytics :

Guiding the countries strategic decisions based on data-driven insights and driving business performance and potential using existing and new data sources and techniques. Help define the business questions that need to be answered and define appropriate analytics models. They are responsible for helping turn data into action and providing insight to continually improve the customer experience. They lead analytics delivery and ensure the right data points are measured to help solve business problems.

Launch Excellence :

This function is responsible for enhancing Takeda’s portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Commercial Organization Training and Development :

This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Role Qualification and Skills Requirement

Required Qualifications :

• Bachelor’s degree in Science or equivalent, MBA preferred
• Required 10-15 years of Pharmaceutical industry experience.
• People management experience

Critical Skills and Competencies :

Communication Skills

Critical Leadership Capabilities

Locations

MYS - Selangor

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