Associate, Client Management-FI, CMtStandard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
Associate, Client Management-FI, CMt
Standard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
22 hours ago
Job descriptionAct as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients. Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate. Drive continuous improvement of the operational efficiency and effectiveness of processes to increase consistency of systems and processes. Adhere to changes in line with the Client Management destination model and DOIs. Deliver excellent service and advice to our Corporate & Investment Banking (CIB) and Business Banking (BB) clients in all interactions. Provide quality support and advice to Relationship Managers within all lending units on all documentation related matters, including the origination of documentation for customers where required. Perform end-to-end orchestration across all processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, off‑boarding and client support) for the portfolio supported. Engage clients throughout the process, ensuring seamless delivery and client experience. Proactively manage relationship health and day‑to‑day maintenance activities of the client accounts and deliver the highest quality client service. Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service and get clients to the point of ready‑to‑transact as quickly as possible, across both simple and complex cases. Adhere to first‑time‑right principles. Provide insights and suggestions to improve processes, identifying opportunities to streamline and automate and promote standard work and best practices. Undertake ad‑hoc duties and when delegated by Line Manager and Country Client Management Head. Demonstrate strong knowledge of client needs for the assigned client portfolio and engage clients effectively. Build trust and strong account management support to clients including loan drawdowns, overseeing resolution of client‑related complaints, issues and escalations. Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities). Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit. Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager. Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs. Report any deviation to appropriate authorities and obtain proper dispensations. Proactively manage risks and establish / monitor controls to improve the overall state of the risk management and operating framework. Manage the end‑to‑end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal / Product and Business. Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc. Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary. Perform credit documentation activities for the deals flowing from CIB and BB. Conduct checks on Credit Documentation output as applicable. Ensure that the data sources used for the extraction of the return are correct. Identify processing risks or inefficiencies and implement appropriate and effective changes. Ensure document deficiencies are minimised and are rectified in a timely manner. Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Work closely with Product and Ops units to achieve suitable outcomes for clients. Accountable to ensure that all facilities are set up in accordance with client instructions. Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile. Manage flow maintenance activities as assigned to ensure portfolio quality. The activities include but not limited to annotation of excess and past dues, reviewing ASTAR reports, document deferral waiver requests, temporary excess requests, and SIF for allocation of limits. Collaterals monitoring and document deficiency reports review. Seek Early Alert Reporting (EAR) / CG12 waivers for overdue. Act as escalation point for unsettled (FX) past‑due trades reports & failed trades reports, working closely with Operations where relevant. Support loan drawdown, cash management, LTP trades (FI) and release of trade offerings. Bachelor’s degree or equivalent. Min 3‑5 years of relevant experience. Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience. Ability to positively engage and build rapport with clients. Good written and verbal communication skills. Ability to work independently without direct supervision and cope with pressures from tight deadlines. A team player with good interpersonal skills. Risk & AML certified as stipulated by Bank policy (role‑based). Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together; we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies—everyone feels respected and can realise their full potential.
Join to apply for the Associate, Client Management-FI, CMt role at Standard Chartered .
Job Summary
- Perform end-to-end orchestration across all processes and services managed by Client Management.
- Engage clients throughout the process, ensuring seamless delivery and client experience.
- Proactively manage the client account across client journeys to ensure the highest level of client service and relationship health.
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service and get clients to the point of ready‑to‑transact as quickly as possible, across both simple and complex cases.
- Support the business on the client portfolio to ensure strong client delivery execution.
- Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase consistency of systems and processes.
Responsibilities
Strategy
Automation and Streamlining
Business
Processes
Risk Management
Other Responsibilities
Qualifications
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Our Values
What We Offer
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Sales
Industry
Banking
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Client Associate • Kuala Lumpur, Kuala Lumpur, Malaysia
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