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Mandarin Quality Analyst (Penang)

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia

5 hours ago

Job description

Join to apply for the Mandarin Quality Analyst (Penang) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

About the role : Job Responsibility

Review and evaluate customer interactions (calls, chats, emails) against quality standards.
Provide constructive feedback to agents to support performance improvement.
Collaborate with Team Leads and Trainers to close skill gaps and maintain service excellence.
Track quality metrics, generate reports, and highlight improvement opportunities.
Participate in calibration sessions to ensure evaluation consistency.
Recommend process enhancements to improve customer satisfaction and efficiency.

Job Requirements

Minimum 1 year QA or quality monitoring experience in a contact centre / hospitality / financial services environment OR strong background in customer service with proven performance.

Fluent in Mandarin and English.

Strong communication skills with the ability to give constructive feedback.

Detail-oriented, analytical, and able to identify patterns and trends.

Flexible to work in shifts according to project and serving country requirements.

Job Benefits

Training Provided

Allowance Provided

Annual Leave and Sick Leave

EPF and Socso

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Quality Analyst • George Town, Penang, Malaysia

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