General Insurance Broker Assistant (Mandarin / Cantonese Speaking)

Job Description

Insurance Expertise That Safeguards Ambition

Our client is a top-tier Australian insurance brokerage delivering tailored solutions to businesses across the country—from boutique ventures to major commercial operations . With offices in Adelaide, Sydney, and Brisbane, they specialize in safeguarding assets through expert guidance and personalized coverage. Their team combines deep industry knowledge with cutting-edge tools to meet every client’s unique needs.

Job Description

As a General Insurance Broker Assistant (Mandarin / Cantonese Speaking) , you'll play a vital role in supporting brokers with quotes, renewals, policy endorsements, and key documentation—ensuring smooth, compliant insurance processes for clients across Australia.

Job Overview

Employment type : Full-Time

Shift : 09 : 30 AM - 06 : 30 PM (ADL Time)

Work setup : Permanent Work From Home

Your Daily Tasks

• Process new domestic quotes by gathering options, issuing documents, and organizing them in Insight
• Handle policy endorsements, cancellations, communicate with underwriters, and issue invoices
• Support policy renewals and remarketing tasks with competitive quoting and documentation
• Perform essential admin work including policy checks, Certificates of Currency, and electronic filing
• Assist in handling complaints in accordance with RG 271
• Ensure all work complies with insurance standards and documentation practices

Requirements

The Qualifications We Seek

Core Skills :

Benefits

Exciting Perks Await!

Who Are We

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 900 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia. #EmaptaEra

Requirements

The Qualifications We Seek At least 3-5 years of insurance experience (brokerage preferred); open to senior-level candidates Tier 2 qualified o r currently pursuing qualification Familiarity with Steadfast Insight or willingness to learn Proficient in English and Mandarin or Cantonese (written and verbal) Comfortable using WeChat for internal communication Core Skills : High administrative accuracy and excellent document management Knowledge of PDS, TMD, FSG, and basic compliance Strong communication and teamwork skills Impeccable attention to detail and time management