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Credit Card Operations
alrajhi bank MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia3 days ago
Job descriptionPerform daily reconciliation GLs related to Credit Card Preparation of daily settlement and posting for VISA, MYDebit, and SAN Prepare IPI and MV for posting entries. Perform Chargeback Resolution and Recovery Preparation of relevant instruction for payment via RENTAS Handle Transaction Dispute raised by cardholder : VISA Disputes, MEPS Disputes - ATM withdrawal / deposit and IBFT Only , MyDebit Disputes - Purchase Only Attending branches and other department inquiry on credit cards related matter. Reporting Tracking - Fraud Reporting, VISA -Quarterly Reporting and BNM require ARBM to submit the Inter-company Account (IA) for VISA International report through Starworks System. Managing daily credit card redirect tracking Card Stock monitoring- Perso Bureau - Card Inventory and tracking process (blank cards), Stationaries (envelop, courier cost, welcome pack) Attending branches and other department inquiry on credit cards status. Card undelivered and returned. Re-direct the return card. Handling of cards failed to deliver. Investigate any GL imbalances or escalate to supervisor for any unidentified variances. Evaluation of functional specifications and UAT testing for systems. Ensure all documentation and operating procedures being updated in a timely manner. Participate and contribute to system / process enhancement. Act as a point of reference and guidance on related matters for Branches and Related Stakeholders. Attend to any meetings, briefings, trainings, or conference organized or invited by Bank Negara Malaysia (BNM), other Licensed Financial Institutions or vendor(s). Abide to reporting threshold, operating policies and timeline set by BNM and other regulators. Support in business expansion, roll-out of the Company’s policies and initiatives as and when required. Avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company / Group. Collaborate with information technology, risk, and audit department in conducting business continuity and disaster recovery exercises. Work towards zero audit findings. Compliance with BNM’s Management of Customer Information and Permitted Disclosures Policy
Job Purpose
To assist Head, Wealth Management Operations and Assistant Manager Card Operations in the work related to Credit and Debit Card.
Key Responsibilities :
Overall
- Responsible for the achievement of unit productivity and goals.
- Know fully and perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies.
- Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service level Agreement, efficient / accuracy standards, and good business processes / judgment.
- Avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company / Group.
- Continue to seek improvement in self and operational processes to achieve service and performance excellence.
- Support the roll- out of the Company’s and Group’s policies and initiatives.
General
Support Bank Business Direction
Risk & Compliance
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Operation • Kuala Lumpur, Kuala Lumpur, Malaysia
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