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Credit Card Operations

Credit Card Operations

alrajhi bank MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Job Purpose

To assist Head, Wealth Management Operations and Assistant Manager Card Operations in the work related to Credit and Debit Card.

Key Responsibilities :

Overall

  • Responsible for the achievement of unit productivity and goals.
  • Know fully and perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies.
  • Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service level Agreement, efficient / accuracy standards, and good business processes / judgment.
  • Avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company / Group.
  • Continue to seek improvement in self and operational processes to achieve service and performance excellence.
  • Support the roll- out of the Company’s and Group’s policies and initiatives.

General

  • Perform daily reconciliation GLs related to Credit Card
  • Preparation of daily settlement and posting for VISA, MYDebit, and SAN
  • Prepare IPI and MV for posting entries.
  • Perform Chargeback Resolution and Recovery
  • Preparation of relevant instruction for payment via RENTAS
  • Handle Transaction Dispute raised by cardholder : VISA Disputes, MEPS Disputes - ATM withdrawal / deposit and IBFT Only , MyDebit Disputes - Purchase Only
  • Attending branches and other department inquiry on credit cards related matter.
  • Reporting Tracking - Fraud Reporting, VISA -Quarterly Reporting and BNM require ARBM to submit the Inter-company Account (IA) for VISA International report through Starworks System.
  • Managing daily credit card redirect tracking
  • Card Stock monitoring- Perso Bureau - Card Inventory and tracking process (blank cards), Stationaries (envelop, courier cost, welcome pack)
  • Attending branches and other department inquiry on credit cards status.
  • Card undelivered and returned. Re-direct the return card. Handling of cards failed to deliver.
  • Investigate any GL imbalances or escalate to supervisor for any unidentified variances.
  • Evaluation of functional specifications and UAT testing for systems.

    • Support Bank Business Direction

  • Ensure all documentation and operating procedures being updated in a timely manner.
  • Participate and contribute to system / process enhancement.
  • Act as a point of reference and guidance on related matters for Branches and Related Stakeholders.
  • Attend to any meetings, briefings, trainings, or conference organized or invited by Bank Negara Malaysia (BNM), other Licensed Financial Institutions or vendor(s).
  • Abide to reporting threshold, operating policies and timeline set by BNM and other regulators.
  • Support in business expansion, roll-out of the Company’s policies and initiatives as and when required.

    • Risk & Compliance

  • Avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company / Group.
  • Collaborate with information technology, risk, and audit department in conducting business continuity and disaster recovery exercises.
  • Work towards zero audit findings. Compliance with BNM’s Management of Customer Information and Permitted Disclosures Policy

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    Operation • Kuala Lumpur, Kuala Lumpur, Malaysia