IT Service Desk & Access Management Analyst

IT Service Desk & Access Management Analyst

Join to apply for the IT Service Desk & Access Management Analyst role at Brooks Automation. Brooks is a leading provider of automation solutions for the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide.

Job Description

We are seeking a detail‑oriented and customer‑focused IT Service Desk and Access Management Analyst to join our IT Operations team. This hybrid role combines technical support expertise with secure access provisioning responsibilities, ensuring users receive timely assistance while maintaining compliance with identity and access protocols—particularly within Oracle environments.

Work Location

Onsite – Johor Bahru (or) Penang.

Key Responsibilities

• Triage level 1–2 helpdesk tickets related to hardware, software, and network issues.
• Document incidents, resolutions, and escalation paths in the ITSM platform.
• Collaborate with infrastructure and application teams to ensure timely issue resolution.
• Provide remote and in‑person support for end‑user devices, applications, and system access.
• Assign, modify, and revoke Oracle roles and data access permissions based on business requests and compliance standards.
• Create, maintain, and offboard users across enterprise systems : Oracle Fusion, OTM / GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in Fusion.
• Maintain Fusion license assignments and monitor usage for compliance and optimization.
• Set up and manage Procurement Agents in Oracle Fusion.
• Configure and manage Resources and Field Technicians in OFS and related systems.
• Implement and maintain Risk Management module in Oracle Fusion.
• Ensure compliance with Segregation of Duties (SoD) policies and user access controls.
• Perform periodic access reviews and support internal / external audits.
• Other duties as assigned.

Required Qualifications & Competencies

Preferred Qualifications

Work Location & Flexibility

At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in‑office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

EEO Statement

Brooks Automation is an equal‑opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. For applicants with disabilities requiring accommodations, please contact or call +1 (978) 262‑2400 to discuss your needs. Review EEO Law & EEO Statement.

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