Customer Service Representative - Bahas... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionMinimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Must be able to speak, read and write the required language to support Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience Maintain and improves quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are : -1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Related jobs
![Customer Service Role [Mandarin Speaker - Spoken]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Startek%20Malaysia)
Customer Service Representatives "- Banking (on-site).Location : Jalan Raja Laut, Kuala Lumpur.Working day : Monday - Sunday.
rotational 5 days a week.Working hours : Rotational shift.Salary : RM 2,500...Show moreLast updated: 30+ days ago
- Promoted
Customer Service for Business Service Centre @ Cyberjaya
OCBCCyberjaya, Selangor, Malaysia Who We Are : As Singapore’s longest established bank, we enable individuals and businesses to achieve their aspirations.We provide support, services, solutions, and career paths that meet their need...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Role [Mandarin Speaker - Spoken]
Startek MalaysiaPetaling Jaya, Selangor, Malaysia Customer Service Role (Mandarin Speaker - Spoken).This range is provided by Startek Malaysia.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Ara...Show moreLast updated: 20 days ago
- Promoted
[Mandarin Speaker] Customer Service Representative – Insurance Industry
Startek MalaysiaPetaling Jaya, Selangor, Malaysia Mandarin Speaker) Customer Service Representative – Insurance Industry.Join to apply for the (Mandarin Speaker) Customer Service Representative – Insurance Industry role at Startek Malaysia.Locatio...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - SG
GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries.You will be responsible for responding to customer concerns, managing complain...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Executive (Mandarin Speaking) - Urgent Hiring
Agensi Pekerjaan Trust Recruit Sdn BhdPetaling Jaya, Selangor, Malaysia Inbound - Sales - Mandarin Speaking.We are looking for passionate and customer-oriented individuals to join our Customer Service team.
You will be the first point of contact for customers, ensuring ...Show moreLast updated: 29 days ago
- Promoted
Outbound Customer Service (Nearby LRT - Based in Petaling Jaya)
Talent RecruitPetaling Jaya, Selangor, Malaysia Outbound Customer Service (Nearby LRT - Based in Petaling Jaya).Job Openings Outbound Customer Service (Nearby LRT - Based in Petaling Jaya).
What will you do as Outbound Customer Service?.Call to c...Show moreLast updated: 30+ days ago
- Promoted
Manager, Customer Support | MNC Tech Group | Petaling Jaya
Career HorizonsPetaling Jaya, Selangor, Malaysia Join a leading MNC Tech services Group in their team based in Petaling Jaya.Great learning opportunity and career progression lies ahead with their fast-growing team undergoing business diversifica...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative | Global MLM Industry | Bangsar South, KL (Ref : AF)
TWY Search International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia We are representing a global MLM company in search of a Customers Service Representative.This role provide front-line support to members and distributors by handling product inquiries, order proces...Show moreLast updated: 5 days ago
- Promoted
Customer Service Representative (WFH, ENG & Hindi)
Hiredly XAmpang Jaya Municipal Council, Ampang Jaya Municipal Council, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Show moreLast updated: 5 days ago
- Promoted
Customer Service Representative - Engli... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service (Mandarin - Banking) Urgent Hire
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Customer Service (Mandarin - Banking) Urgent Hire.Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.Handle inbound and outbound calls, emails, and live chats related to banking produc...Show moreLast updated: 5 days ago
Customer Service Representative
Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Representative - Canto... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Japan... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Korea... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Language Talent Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Language Talent Solutions Sdn Bhd.
Language Talent Solutions (Malaysia, Vietnam, Indonesia, India and...Show moreLast updated: 5 days ago
- Promoted
Premier Relationship Banker, Petaling Jaya
HSBCPetaling Jaya, Selangor, Malaysia Some careers open more doors than others.International Wealth and Premier Banking (IWPB).We help our customers manage their finances and grow their wealth.
Our international network and expertise en...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist (Up-Selling... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia A Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experi...Show moreLast updated: 30+ days ago