[Mandarin Speaker] Customer Service Representative – Insurance Industry

Startek MalaysiaPetaling Jaya, Selangor, Malaysia

30+ days ago

Job description

Overview

(Mandarin Speaker) Customer Service Representative – Insurance Industry

Join to apply for the (Mandarin Speaker) Customer Service Representative – Insurance Industry role at Startek Malaysia.

Location : Ara Damansara, Petaling Jaya. Job Type : Full-Time | Onsite. Shift Timing : 9 : 00 AM – 6 : 00 PM (Fixed Shift; Work Life Balance). Working Days : Monday - Friday (Weekend Off Day).

Salary : Fixed Basic Salary + Performance Incentives. © Note : This range is provided by Startek Malaysia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Handle inbound and / or outbound calls related to insurance queries
Assist customers with policy information, claims, payments, and renewals
Resolve issues efficiently and with a high level of professionalism
Update customer records and ensure accurate documentation
Collaborate with internal teams to escalate complex issues

Job Requirements

Good communication skills in English and Fluent in Mandarin

Basic computer proficiency

Prior experience in customer service is a plus

Ability to remain calm and empathetic under pressure

Willingness to work in a fixed day shift schedule

Job Benefits

Fixed Working Hours & Weekend Off

Job Stability with Long-Term Projects

On-the-Job Training

Able to travel between KL Sentral & Ara Damansara

Mandarin speaker will have additional benefits with the basic salary

Ready to start your career in a professional and stable environment? Apply now. Fresh graduates are welcomed!

Send your resume to :

#J-18808-Ljbffr

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Customer Service Mandarin Speaker • Petaling Jaya, Selangor, Malaysia

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