Director, Process Universe Senior Analyst

Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Process Universe Senior Analyst, to partner across the organisation, to maintain the Process Universe for the Bank, raise awareness how processes should be documented and perform quality assurance to drive consistency and quality of the information.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with the PE team, Global Process Owners / Product Owners / Domain Owners, and other Process Universe Champions across Businesses, Control & Assurance and Enabling processes to define how process universe should be constructed and documented (at all levels of the process taxonomy), provide advice and guidance, conduct quality assurance and maintain the information in the Bank’s system considered the golden source.

Key Responsibilities

• Maintain relevant information to articulate how the Bank operates (Bank on a page) at the highest levels (down to Level 3) and support Businesses and Functions who document the process activities and maps (down to Level 5), following guidance provided by the PE team
• Responsible for maintaining completeness, accuracy and quality of the information to drive consistency and adherence to agreed principles
• Work with Global Process Owners, Domain Owners, Product Owners and Process Universe Champions to educate this community, ensure information is captured appropriately
• Run change request process to maintain integrity of the process taxonomy, allowing to make changes where appropriate while maintaining the integrity of the PU structure
• Gather feedback from stakeholders and participants to make changes, where appropriate
• Develop and support the production and embedding of the process universe taxonomy and associated standards
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants. Set the appropriate tone and expectations for the wider team
• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Key Stakeholders

Qualifications

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

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What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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