Position Overview
We are seeking an Infrastructure Operations Assistant Manager to lead and oversee IT operations across both corporate and retail divisions. You’ll be responsible for managing POS systems, office and retail IT infrastructure, and technology projects, ensuring system stability, operational efficiency, and cybersecurity compliance. As a technical and operational leader, you’ll mentor IT team members, collaborate with business units, and drive process improvements across the organization. This role is ideal for an experienced IT professional who is passionate about delivering reliable, scalable systems and enabling long-term operational excellence.
Salary Range
RM8,000 - RM9,000
Company Benefits & Coverage
- Commitment incentive
- Dental and Optical
- Medical, Hospital, Maternity, Paternity
What You Will Do
Strategic & Operational LeadershipLead IT operations across both corporate and retail divisions, ensuring system stability, data integrity, and business continuity.
Develop and execute IT strategies aligned with Reveillon Group’s growth and digital transformation roadmap.Manage and mentor IT team members, fostering collaboration and accountability.Retail Systems & Infrastructure ManagementOversee the performance, reliability, and integration of POS systems, payment terminals, and outlet hardware.
Ensure network stability and connectivity across multiple retail locations.Manage inventory systems, data synchronization, and troubleshooting between outlets and HQ systems.Coordinate technology rollouts and upgrades for new store openings or brand expansions.Corporate IT & Office SupportOversee office IT infrastructure including servers, cloud systems, ERP, and productivity tools.
Provide support for corporate teams in system setup, troubleshooting, and access management.Implement process automation and digital tools to improve internal efficiency.Project Management & ImplementationPlan and deliver key IT projects such as system integrations, process digitalization, and infrastructure enhancements.
Manage vendors and service providers to ensure timely, cost‑effective, and high‑quality project execution.Partner with business units to design and implement technology solutions that drive operational improvement.Compliance, Security & GovernanceEstablish IT policies, SOPs, and cybersecurity frameworks across corporate and retail operations.
Conduct regular IT audits and ensure compliance with company policies and data protection standards.Implement cybersecurity, data backup, and disaster recovery plans to safeguard operations.What We Are Looking For
Bachelor’s Degree in Information Technology, Computer Science, or a related fieldMinimum 5 years of experience in IT operations and infrastructure management, preferably within retail, F&B, or multi‑site environments.Proven experience managing POS systems, retail networks, and office‑based IT infrastructure.Strong technical expertise in networking, server management, and system integration.Excellent project management, troubleshooting, and analytical abilities.Strong communication skills with the ability to support both HQ departments and outlet operations.Experienced in vendor management and cost optimization.Adaptable, proactive, and capable of thriving in a fast‑paced retail environment.Mandarin proficiency will be an added advantage.Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function & Industries
Information Technology and Project ManagementFood and Beverage RetailLocation
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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