Customer Service Executive

Job Responsibility

We are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries,providing solutions, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you

What Youâll Do

• Handle inbound calls related to Water Filter customer complaints.
• Manage customer inquiries and responses via Live Chat.
• Conduct outbound calls to perform customer satisfaction checks.
• Follow up with customers to ensure their issues are resolved and they remain satisfied.
• Actively listen to customersâ needs, provide solutions, or escalate to the relevant department when necessary.
• Maintain strong product knowledge to address inquiries effectively.
• Work closely with team members and other departments to improve the overall customer experience.
• Assist with other ad-hoc tasks when required.

Job Requirements

(Fresh graduates with strong communication skills are also encouraged to apply)

Job Benefits

Why Join Us?

At BACFREE, we donât just offer a job â we offer a career journey with growth, recognition, and rewards.

Financial Rewards

Wellbeing & Care

Work-Life Balance

Recognition & Perks

How To Apply

If youâre passionate about customer service and want to grow with us, apply online with your :

Join us and be part of our

big family

where your contributions matterÂ

(Only shortlisted candidates will be notified.)