【Remote】 Customer Service Representative【WFH】

Overview

Think Academy U.S | Think Academy U.S | Posted Aug 28, 2025

Contract | Negotiable | Unknown

Job Title

Remote Customer Service Representative (WFH)

Location

Remote (Work from home in Malaysia)

Category

Full-time position, 40 hours per week

Pay

M$ MYR (Base Salary + Commission)

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it listed on the New York Stock Exchange (NYSE : TAL) in 2010. Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and more. TAL is involved in organizing educational events, charity activities, and promoting SDGs with UNESCO (Think Academy has a strategic partnership with UNESCO since 2019).

Job Description

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities

• Enroll trial courses for clients, set up new classes in the system, manage student transfers between classes, process student refunds, and handle mailing of course materials.
• Recommend suitable classes based on students’ learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications

Working Hours Reference

The successful candidate will be proactive, customer-focused, and able to interact with diverse users to deliver exceptional customer service.

About the company

Think Academy U.S

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