Assistant Manager - Housekeeping - Hyatt Place Kuala Lumpur Bukit Jalil

Overview

Hyatt Place Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Assistant Manager - Housekeeping - Hyatt Place Kuala Lumpur Bukit Jalil

Summary

Responsibilities

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Logs daily events in the Supervisor’s Logbook and follows up on information reported by others daily.
• Raises job orders for repair and maintenance work as required.
• Assists with Host duties and operational needs; ensures Hosts deliver the brand promise and provide exceptional guest service at all times; provides excellent service to internal customers as appropriate.
• Handles internal and external customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive working relationships with guests and associates.
• Prepares daily and weekly work schedules reflecting business needs and key performance indicators; assigns duties and responsibilities to Hosts-Housekeeping and checks on work performed.
• Coordinates with Contractors and Supervisors to check work quality (e.g., laundry handling) and ensures the cleanliness of event spaces and bathrooms throughout the day.
• Plans and schedules periodic works such as carpet shampooing and deep cleaning; ensures scheduled works are carried out.
• Prepares pre-setup guest rooms for VIP arrivals; ensures all brand standards are implemented; supports other departments in a spirit of teamwork.
• Monitors Guest Satisfaction Survey (HySat) scores and responds to consumer comments with appropriate changes.

Personnel

Other Duties

Qualifications

Preferred Qualities

Seniority level

Employment type

Job function

Industries

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