This job offer is not available in your country.
Head, T&O Common Service Delivery
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia13 hours ago
Job descriptionLead a centralised delivery services unit that delivers services, risk oversight, planning, and stakeholder engagement for T&O programmes. Drive portfolio-wide health reviews and performance management, ensuring timely, high-quality delivery across transformation initiatives. Support delivery teams with specialist SME capabilities to manage change across people, process, and technology. Define and manage KPIs, OKRs, and delivery dashboards to enable transparency, performance tracking, and executive reporting. Establish communication standards and templates to support centralised services governance, performance insight, and stakeholder engagement. Lead resource planning, budget alignment, and capacity management to optimise utilisation of the central services team. Collaborate with Change Delivery Standards & Tooling teams to drive consistency in tools, templates, and methodologies. Define and track productivity metrics that demonstrate performance improvements and operational efficiency gains. Oversee programme lifecycle management including intake, prioritisation, execution, and closure in line with Group standards. Champion process simplification, digitisation, automation, and delivery excellence across project and programme execution. Own and maintain the T&O Delivery Playbook – a structured guide outlining end-to-end execution standards, tools, and best practices. Implement a structured change framework for centralised services capabilities to ensure roles, responsibilities, and communication are clearly defined. Review and assess the impact of approved or in-flight investments on T&O tools and processes, ensuring appropriate change alignment. Embed mechanisms to provide transparent execution insights to senior stakeholders through consistent reporting on milestones, risks, and progress. Maintain a central repository of programme assets (e.g., templates, checklists, lessons learned) to accelerate programme setup and execution. Support automation, digitisation, and enhancement of T&O delivery tools and processes. Lead structured mentorship, coaching, and community forums that connect experienced transformation leads with emerging talent. Establish and continuously evolve a training curriculum that upskills delivery leads and teams within the central services model. Conduct regular skills mapping to identify capability gaps and enable targeted talent development. Manage internal teams, delivery partners, and vendors involved in programme and transformation execution. Foster a high-performance culture grounded in transparency, accountability, collaboration, and innovation. Set and communicate clear performance metrics; provide ongoing feedback, recognition, and developmental support to direct and matrixed team members. Ensure effective talent acquisition, succession planning, and retention strategies are in place for critical roles. Monitor team structures and capacity to align with business needs and enable delivery at scale. Oversee training, supervision, and capability building to ensure teams remain skilled and compliant with delivery standards. Proactively ensure assurance mechanisms are in place and that delivery teams operate in accordance with approved governance and controls. Identify and manage risks throughout the programme lifecycle, escalating issues in a timely manner. Maintain full awareness of the risk and control environment, ensuring consistent adherence to Group policies and procedures. Ensure all support functions and delivery teams align with Group Security and Audit standards. Lead and represent the function in regular governance forums including Programme / Portfolio Steering Committees, Quarterly Performance Reviews (QPRs), and Monthly Performance Reviews (MPRs). Partner with second- and third-line functions, audit, and regulatory teams to support formal reviews, assessments, and Requests for Information (RFIs). Ensure compliance with internal and external governance and control requirements throughout delivery engagements. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Lead the T&O Delivery and Program teams to achieve the outcomes set out in the Bank’s Conduct Principles. T&O Delivery, Portfolio, Programme, Release and Change Mgmt Teams T&O Management and Product Owners Business and Function Heads across T&O Fit for Growth (FFG) Portfolio Leads and Delegates FFG Product Owners, FFG Central Team, and Finance Change Delivery Standards Team Transformation and Change Leads across Business and Functional units. Education : Graduate, Degree Or Higher Diploma Preferred Certifications : PMP And Other Project / Program Management Certifications Transformation Portfolio Management Change & Communications Management Financials Management Performance Management Consulting Regulatory Engagements Talent Management Risk Management Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies : This is a generic competency to evaluate candidate on role-specific technical skills and requirements Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Job Summary
T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge of cost avoidance, gaining efficiency and finding the best value for investment dollars.
Key Responsibilities
Strategy
- Delivery capability uplift by introducing standardised project and programme management (PPM) services, tools, methodologies, and frameworks across T&O.
- Act as an escalation point for high-impact, cross-functional initiatives. Proactively identify opportunities for improvement within T&O Delivery and related functions, including Managed Services and implement solutions.
- Design and implement scalable delivery frameworks (e.g., Agile, SAFe, Hybrid) that align with diverse programme needs across Technology and Operations.
- Develop and operate a centralised services pool at scale across for all T&O portfolio & project management to consume.
- Provide strategic insight and executive-level reporting to the T&O Management Team (MT), Business, and Functions MTs.
- Establish and maintain collaborative partnerships with key stakeholders, ensuring shared accountability for delivery outcomes.
- Ensure T&O’s alignment with the Bank’s Enterprise Change Management and broader governance processes.
- Foster a culture of continuous improvement, innovation, and cross-functional collaboration aligned with strategic delivery goals.
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Qualifications
Skills And Experience
Competencies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
What We Offer
Recruitment Assessments
#J-18808-Ljbffr
Create a job alert for this search
Service Delivery • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel.
Base Salary + 13th Month Bonus + Performa...Show moreLast updated: 30+ days ago
- Promoted
Senior Sales Director (IT Managed Services)
EPS ConsultantsKuala Lumpur, Kuala Lumpur, Malaysia Senior Sales Director (IT Managed Services).Direct message the job poster from EPS Consultants.Global ICT Services & Solutions.
Our client is a global ICT services leader with 130+ years of history ...Show moreLast updated: 4 days ago
- Promoted
Head of Retail Operations
Heinemann Asia Pacific Pte LtdSepang, Selangor, Malaysia Direct message the job poster from Heinemann Asia Pacific Pte Ltd.Passionate in driving strategic growth through people and culture.
As a member of our family-owned business, you will work to streng...Show moreLast updated: 30+ days ago
- Promoted
Manager, Operations, OneTPRM Service Delivery
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia This role is to support the IGA team to support the transition to the new platform; TPRM.This role ensures seamless operations by coordinating cross-functional support, monitoring service delivery ...Show moreLast updated: 4 days ago
- Promoted
T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY
Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia Select how often (in days) to receive an alert : .T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY.
Service Line / Portfolios : Enterprise Technology & Perfor...Show moreLast updated: 30+ days ago
- Promoted
- New!
Head of Sales (Open Channel)
MaxisKuala Lumpur, Kuala Lumpur, Malaysia Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.
Are you ready to get ahead in your career?.We want to empower you t...Show moreLast updated: 13 hours ago
- Promoted
Head of Business Development (APAC)
MVC ResourcesPetaling Jaya, Selangor, Malaysia The Head of Business Development will oversee the planning, organization, and management of the business’s P&L, including establishing robust management systems, driving quality, productivity, cost...Show moreLast updated: 17 days ago
- Promoted
- New!
Technical Delivery Manager & Senior Developers
PositiveLinks AsiaKuala Lumpur, Kuala Lumpur, Malaysia Technical Delivery Manager Responsibilities.Lead end-to-end delivery of banking technology initiatives, spanning planning, design, development, testing, deployment, and post-implementation support....Show moreLast updated: 13 hours ago
- Promoted
- New!
Section Head, Deposit Business (Product Development)
AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia Section Head, Deposit Business (Product Development).Affin Group WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Create your future with Affin! You too can make a difference.Join us a...Show moreLast updated: 13 hours ago
- Promoted
Head of Renewables Asset Management & Service
Ditrolic Sdn Bhd.SelangorMalaysia, Selangor, Malaysia Head of Renewables Asset Management & Service.GCEO (line reporting to CEO, Construction).Responsible for generation of revenue and profit for long-term O&M contract.
Contribute to developing policie...Show moreLast updated: 4 days ago
- Promoted
Head of Sales (Water Treatment)
PeopleSearchKlang City, Selangor, Malaysia Each day, we work with thousands of candidates to place them in their desired job roles and help them build successful careers.
Our job search platform connects you to the latest available positions...Show moreLast updated: 30+ days ago
- Promoted
Head of CX Tech & Solutions
CelcomDigiSelangorMalaysia, Selangor, Malaysia Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco‑tech company, building on two well‑loved brands with over six decades of combined strengths in innovation and conn...Show moreLast updated: 3 days ago
OTC Manager APAC Shared Service
Talent RecruitKuala Lumpur, MalaysiaQuick Apply
- Promoted
Unit Head Warehouse Governance
CelcomDigiPetaling Jaya, Selangor, Malaysia Responsible for developing and executing comprehensive warehousing governance and audit strategies that align with CelcomDigi’s overall business objectives.
This role leads governance operations by ...Show moreLast updated: 4 days ago
- Promoted
Head of Claims
Michael PageKuala Lumpur, Kuala Lumpur, Malaysia The employer is a well-established large organization in the insurance industry.With a strong presence in the market, the company is committed to delivering excellent services and maintaining high ...Show moreLast updated: 7 days ago
- Promoted
Technical Delivery Manager (Compliance Tech)
UOBKuala Lumpur, Kuala Lumpur, Malaysia Technical Delivery Manager (Compliance Tech).United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific...Show moreLast updated: 6 days ago
- Promoted
- New!
Regional Head of Engineering, Ops & CX
GXBankSelangorMalaysia, Selangor, Malaysia The Regional Head of Engineering, Operations & Customer Experience will lead a team of managers and engineers across various technology domains.
This role is pivotal in delivering highly scalable an...Show moreLast updated: 13 hours ago
- Promoted
- New!
Head of Client Strategy
BookDocPetaling Jaya, Selangor, Malaysia Develop and execute client strategies that strengthen partnerships and drive results.Oversee implementation and delivery of client programmes.
Build trusted relationships with key stakeholders.Use d...Show moreLast updated: 13 hours ago
- Promoted
Regional Head of Transformation (Operations) - APAC
TENTEN PartnersKuala Lumpur, Kuala Lumpur, Malaysia Regional Head of Transformation (Operations) - APAC.Direct message the job poster from TENTEN Partners.Executive Search | Technology & Transformation - APAC.
One of our leading global insurance clie...Show moreLast updated: 3 days ago