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Customer Experience Executive
Naluri - Employee Health & WellnessKuala Lumpur, Kuala Lumpur, Malaysia24 days ago
Job descriptionBe a friendly first point of contact to handle and resolve members’ queries. Compose thoughtful and accurate messages or customise prepared responses to members’ situations. Deliver excellent customer service through our communication channels (Naluri Assistant chat, phone, message and email). Work on-site for events or from home / office as applicable. Able to work on a shift basis. Candidate must possess Diploma / Degree in any Health Sciences field or equivalent major; psychology, counseling, or health care management backgrounds are a plus. Fluent communication skills in English; Bahasa Malaysia and / or Mandarin are encouraged. A passion for change and a strong drive for outcomes. Open to new ideas and creativity. Willing to learn and grow in a fast-changing environment. 1–2 years of experience in CX (fresh graduates are encouraged to apply). Willing to relocate within the Klang Valley region. Able to travel within Klang Valley and for occasional outstation assignments (travel allowance provided). Hybrid work environment — a mix of onsite, remote, and flexible locations. Medical insurance or allowance : your well-being is our priority. Free use of our digital healthcare app, providing 24 / 7 access to medical experts. Free therapy sessions : mental health matters too! We empower teams to prioritise customer value and plan their way to achieve it. We love our get-togethers — virtual or physical, over lunch or evening outings. Flexible vacation days policy (just ensure your team isn’t left in the lurch). We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big".
Overview
Naluri is a digital health therapeutics company operating across Southeast Asia. We work at the intersection of mental health and chronic disease, combining behavioural science, psychology, data, and digital design to help people lead healthier lives.
Position
- Position : Customer Experience Executive
- Salary Range : RM 3,000 – RM 4,000 / month
- Type : Full-time
What You’ll Be Doing
As part of the Customer Experience team, you’ll be the bridge between Naluri and our users ensuring they feel supported, heard, and empowered. Your role will blend direct support, project coordination, and hands-on event involvement, both online and onsite.
We want you to have
Our Culture
Our People
We’re a diverse group of people with varied interests. You’ll find a friend in someone here!
Working with state-of-the-art AI technologies and the latest tools, you’ll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.
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Customer Experience Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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