Customer Experience, Team Lead

Overview

Join to apply for the Customer Experience, Team Lead role at Zurich Insurance .

Responsibilities

• Demonstrates an understanding of the customer’s needs and helps ensuring these are met.
• Demonstrates knowledge of relevant systems, products, processes, procedures, selling and retention techniques.
• Enters data for new business, issues policies, processes mid-term adjustments and renewals, and resolves simple standard customer problems.
• Contributes to achieving a positive team culture and working environment.
• Supports the achievement of qualitative and quantitative targets, and demonstrates appropriate levels of customer service as measured by the line manager’s call monitoring.
• Acts within agreed authority levels to ensure fair treatment of customers and to protect business stakeholders’ interests.

Qualifications

Seniority level

Employment type

Job function

Industries

Location : Kuala Lumpur, Malaysia

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