Technology Support Specialist - Genesys

Overview

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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As an Enterprise Technology Engineer - Genesys (Junior Engineer), Technology Support Specialist , you are a technology service expert providing bp with capabilities in the definition and operation of critical IT services. The role uses knowledge of both traditional concepts and site / software reliability principles and operational support techniques. bp uses DevOps based models as well as traditional outcome-based services and collaborates with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers accountable for the quality of their delivery. You will support the Genesys Cloud service and its users as a Genesys Cloud administrator in the ASPAC region – primarily the Kuala Lumpur, Australia and New Zealand operations based in Malaysia and India.

Genesys Cloud is a cloud-based contact center platform and routing engine, handling customer interactions for bp’s Finance organization across the globe.

Scope Of This Role Includes

• change requests required for effective routing of customer interactions daily
• enhancements requested by operational teams in the system regularly (i.e., scheduling)
• user education
• ongoing user org projects for bigger enhancements, transitions to the platform along with the developer, solution, and process streams
• daily engagement with supported operations in Kuala Lumpur and Pune
• regular engagement with suppliers

Key accountabilities

Essential Experience And Job Requirements

About bp

bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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