System Support Specialist

Overview

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Document support activities, incident resolutions, and system changes.
• Generate reports on system performance, incident trends, and support metrics.
• Ensure compliance with operational procedures and service level agreements (SLAs).
• Act as a bridge between technical teams and non-technical stakeholders.
• Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
• Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, Vue.js, MySQL, and MariaDB, identify root causes, and propose effective solutions.
• Maintain clear and accurate documentation for integration processes and configurations.
• Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
• Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
• and Other duties as assigned.

Qualifications

Are you game?

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