Assistant Sales Manager / Shopkeeper

Job Description

To achieve an enjoyable, convenient and successful shopping and a buying experience that leads to increased sales and sustained long-term profitability.

Your Assignment

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and act accordingly by using proven solutions and good examples.
• You and your team actively steer sales to your department’s top-selling products, prioritised products (e.g. overstock / over-tag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary, which you communicate to your matrix partner in the Service Office.
• You develop your team and its members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
• You execute meaningful actions that are based on the outcome of a key performance indicator (KPI) analysis at the shopkeeper level.

Qualifications

Additional Information

Additional information

You are invited to this Life at Home journey with IKEA. Click here to begin  Life at Home Journey with IKEA . Your job application  will be prioritized  when you complete the life at Home Journey with IKEA.

Please apply by  30 June 2025.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them :

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.