Quality Assurance Analyst

Company Description

Founded in 1995, Beyondsoft is an integrated provider of IT solutions and consultancy with over 40 global delivery centers across Asia, South and North America, as well as Europe. Beyondsoft (Malaysia) Sdn. Bhd., established in 2019, offers IT consulting and solution services across various industries, including banking, finance, insurance, high technology, internet, retail, logistics, energy, manufacturing, and medical. Our goal is to empower clients with world-class business solutions and emerging technologies. We are proud to have received ISO 27001 : 2013 certification in August 2022.

Role Description

• Standardize and maintain the internal QA monitoring system for the client services team.
• Implement QA strategy with scalable processes and systems to efficiently monitor overall

team performance accuracy and status.

improvement plans, and collaborate with relevant teams to raise service standards.

training.

efficiency and effectiveness.

Requirements :

and call support).

a must; able to handle recordings, quality checks, and shift arrangements.

higher client satisfaction, and conducting root cause analysis.

responsibility, proactive service mindset, problem-solving, and delivery skills.