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客服 Customer Service

客服 Customer Service

Zong Xun Embroidery&MarketingMelaka, Melaka, Malaysia
1 day ago
Job description
  • 线上回答顾客对于网上购物及商品的询问
  • 处理与顾客的通话
  • 分辨及解决顾客需求来达到顾客的满意
  • 了解顾客需求并推荐最适合的产品
  • 能够处理顾客投诉,在最短的时间内提供顾客最好的解决方法
  • 拥有良好的沟通及展现技巧
  • 能够有效的管理时间,熟悉电脑基本操作
  • 通晓中文且有团队协作能力
  • 有经验会优先考虑,只要肯学习提供培训
  • 在冷气办公室中工作
  • 拥有自己的独立办公桌
  • 拥有许多职业发展机会
  • EPF,SOCSO,Annual Leave,新年Bonus都有
  • 另外给commission

    Answer customer enquiry in relation to ON-LINE shopping of products and services in Shopee / Lazada and so on

    • Identify and assess customers' needs to achieve satisfaction
    • Understand what customer needed and suggest various product option that available
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • With / Without experience are acceptable
    • Working in air-conditioning Office Room
    • Have your own independent desk
    • Young, happy harmonious working environment
    • A lot of career opportunities
    • We will provide training as long as willing to learn new things and knowledge
    • Anual Leave,MC, EPF & SOSCO will be provided
    • Commision available
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    Customer Service • Melaka, Melaka, Malaysia

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