Software Support Engineer

What\'s the role? It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are redesigning the future of digital at Hilti and are looking for new team members to play an integral part in our digital transformation journey. As a Software Engineer in Support, you will work in a global, collaborative, fun, and agile work environment; you will be responsible for Service Now ticket support, troubleshooting and modifying our Enterprise E-commerce applications.

What does the role involve? As a Software Engineer in DevOps and Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.

You manage the backlog of tickets to act swiftly to resolve the incidents and respond to support / access requests.

You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.

You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.

You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.

You create documentation of processes and case studies to create a knowledge base.

You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization.

The job doesn’t stop with support! We are building Hilti’s next generation of developers and DevOps engineers through this team as you learn the applications from top to bottom.

What you need is :

Bachelor’s Degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.

Previous exposure to any of the following technologies : Java, Spring, GraphQL, Angular, NodeJS, Cloud, Git, Kubernetes and Docker.

Good communications skills in English, an agile mindset, and excellent problem-solving skills.

Why should you apply? The Strategic Marketing team, at our three locations in Boulogne-Billancourt - France, Texas - USA, and Kuala Lumpur - Malaysia, consists of 130+ team members in 15+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.

What do we offer? We really value our people, and we\'ve worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include :

A caring and performance-oriented culture.

A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.

Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

Click on the link to know more Kuala Lumpur | Hilti Careers

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