Manager, B2B (Strategic Account)

Responsibilities

New Business Acquisition & Sales Growth : Identify and pursue new business opportunities, proactively engaging potential clients.

Drive lead generation and qualification through strategic outreach and follow-ups.

Convert high-potential prospects into long-term revenue-generating accounts. Implement effective sales strategies to capture competitor business and expand market share.

Conduct client meetings, sales presentations, and networking events to build strong relationships. Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business. Maintain a structured and rigorous follow-up process to engage key decision-makers.

Collaborate with internal teams to streamline lead management and conversion efforts.

Customer Relationship Management & Retention

Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction.

Work closely with cross-functional teams to address client concerns and deliver seamless solutions.

Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues.

Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling.

Qualifications

Proven track record in sales, business development, or account management.

Strong negotiation and closing skills with a passion for hitting and exceeding targets.

Ability to identify market trends, competitor activities, and sales opportunities.

Excellent communication and relationship-building skills.

Self-motivated, goal-oriented, and able to work independently in a high-pressure environment.

4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry. A progressive and proven track record of sales success.

Demonstrated customer service experience and excellent negotiation skills.

Experience of logistics sales preferred

Bachelor's degree is a must

Excellent communication skills, spoken and written English and Bahasa Malaysia

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