Customer Service Officer

Responsibilities

• Maintain a positive and professional attitude toward customers at all times.
• Handle customer inquiries, feedback, and complaints promptly through various channels (email, phone, social media, and live chat).
• Respond to comments and messages on social media platforms to enhance customer engagement and interaction.
• Coordinate closely with internal departments (QA, Sales, Production, Logistics, and Marketing) to ensure timely and effective resolution of customer issues.
• Record and track customer interactions, feedback, and complaint resolutions systematically to ensure data accuracy and support service improvement.
• Analyze recurring issues and customer feedback to provide insights for continuous improvement and product quality enhancement.
• Support CRM activities such as customer satisfaction surveys, loyalty programs, and retention campaigns.
• Ensure adherence to company service standards, SOPs, and customer satisfaction KPIs.
• Assist the Sales Operation team with order processing, delivery coordination, and administrative support when required.
• Perform ad-hoc tasks or assignments as directed by superior.

Requirements

Company Information

We are an established organisation in the manufacturing and distribution of bakery product nationwide. Currently we maintain 3 production facilities :

JB Plant 1 : No. 1, 3, 5, 7, Jalan Masyhur 2, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.

What can I earn as a Customer Service Representative

Job Insights

Salary match

Number of applicants

Skills match

Application Questions

#J-18808-Ljbffr