[Web3] Operations Specialist (Mandarin-speaking)

Overview

BTSE Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars : Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass exchange infrastructure hosting and development, custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

Responsibilities

• Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
• Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.
• Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
• Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
• Provide operational support and perform other tasks as assigned by the Supervisor.

Qualifications

Perks & Benefits

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