Candidates with Bachelor Degree in accounting, finance relevant with Fraud, Chargeback and Appeal
Candidates with fraud manual review experience (at least 1-3 years) : including reviewing user appeal document, user analysis and trend analysis.
Candidates are expected to have the ability to catch up start up fast-paced environment and working mindset on thinking out of the box.
Candidates are expected to understand payment chain where included CCDC, PAYPAL, E-wallet and so on.
Candidates are expected to understand fraud trend and fraud chargeback also experience of handling such scenario.
Candidates are expected to have "moving forward" and "never stop learning" spirit where risk operation faced varies business line (not focused on only 1) and it will require outsource member to learn fast and think fast.
Averagely, amendment and update of SOP held once every month, candidates are required to learn and adapt changes fast too.
Candidates are expected to complete cases from targeted SLA with standard level of x% accuracy rate.
Preferred Requirements
Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred
Strong analytical and research skills
Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
Experience in Payment services and Fraud and Risk Operations is an added advantage.
Experience in Microsoft Office Suite is preferred
Preferably to have a typing speed of at least 40 words per minute
Responsibilities
Responsibilities :
Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
Analyst to match all the proof documents details including card number, payment name, payment email and so on
Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.
According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission action
Strictly following chargeback operation standard SOP and requirement to handle representment case, candidates with chargeback handling experience is more preferrable.
To complete the chargeback case within SLA / Pre-set time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.
Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
#J-18808-Ljbffr
Create a job alert for this search
Analyst Kuala Lumpur • Petaling Jaya, Selangor, Malaysia
Related jobs
Compliance Analyst (KYC)
YouTripPetaling Jaya, Selangor, MY
Quick Apply
YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific.In 2018, we pioneered the region's first multi-currency digital wallet.
Now, YouTrip is the #1 multi-curren...Show moreLast updated: 30+ days ago
Senior Analyst / Lead Analyst (Debt Financing)
pitchINKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
IN is a digital fundraising and investing platform.We’re registered as a Recognized Market Operator with the Securities Commission Malaysia.
We help businesses raise capital and help investors find ...Show moreLast updated: 30+ days ago
Analyst - Balance Sheet Reconciliation (MY)
ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, MY
Quick Apply
The Balance Sheet Reconciliation Analyst supports centralized Group balance sheet reconciliation across all entities, ensuring ...Show moreLast updated: 18 days ago
Promoted
FSTEP - Credit Analyst (Start ASAP)
AfterschoolKuala Lumpur, Kuala Lumpur, Malaysia
Join United Overseas Bank as a Credit Analyst to conduct credit evaluations and support loan portfolio management in a leading Asian bank.
Conduct comprehensive credit evaluations on potential new b...Show moreLast updated: 26 days ago
KYC Analyst (Corporate)
YouTripPetaling Jaya, Selangor, MY
Quick Apply
YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses.
In 2018, we launched the region’s firs...Show moreLast updated: 30+ days ago
Finance Analyst (Procure to Pay) - MY
ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, MY
Quick Apply
We are looking for a Procure to Pay Analyst to be responsible to perform accounting and invoice operations within the South East Asia (SEA) region.
This role is based in Malaysia.Duties and Responsi...Show moreLast updated: 30+ days ago
Senior Manager, Credit Risk
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 30+ days ago
Promoted
Risk Analyst
Lalamove Malaysia Sdn BhdSeremban, Negeri Sembilan, Malaysia
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.We offer customers a lightning fast and convenient way to book delivery and moving ...Show moreLast updated: 10 days ago
New!
Credit Analyst (Hire Purchase)
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 8 hours ago
Assurance Analytics Specialist (Finance & Corporate).Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.Are you ready to g...Show moreLast updated: 4 hours ago
Senior Data Analyst - Risk
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by ...Show moreLast updated: 24 days ago
Credit Risk Manager
Agensi Pekerjaan Great Pyramid Sdn BhdKapar, Selangor, Malaysia
Quick Apply
Our Client is a Malaysia-based motorcycle hire-purchase financing provider offering quick approvals, flexible 12- 60 month installment plans, and up to 90% financing coverage.They are seeking an ex...Show moreLast updated: 30+ days ago
Promoted
Operational Risk Lead, Commercial Banking
MaybankKuala Lumpur, Kuala Lumpur, Malaysia
To ensure the effective implementation and deployment of Maybank’s Non-Financial Risk (NFR) tools, including providing guidance and advisory support to the Business Unit(BU) and Operational Risk Of...Show moreLast updated: 11 days ago
Promoted
P2P Specialist Reporting & Analysis
DanoneKuala Lumpur, Kuala Lumpur, Malaysia
Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization delivering unparalleled services experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geograp...Show moreLast updated: 30+ days ago
Promoted
Data, Finance and Compliance Support Analyst
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Position : Data, Finance and Compliance Support Analyst.Location : Kuala Lumpur, Malaysia.Employment Type : Full-Time | Onsite.
Our client is a renowned organization in the banking and financial servic...Show moreLast updated: 30+ days ago
Credit Analyst
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 30+ days ago
Promoted
New!
Credit Analyst
X Star Technology Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
Review loan applications and documentation for accuracy, completeness, and compliance with established lending policies, confirm the purpose and qualification of customer loans, assess the repaymen...Show moreLast updated: 4 hours ago
Promoted
New!
Agency Compensation & Administration, Analyst
AIA Hong Kong and MacauKuala Lumpur, Kuala Lumpur, Malaysia
Agency Compensation & Administration, Analyst page is loaded## Agency Compensation & Administration, Analystlocations : Kuala Lumpur, MY-AIA Malaysiatime type : Full timeposted on : Posted Today...Show moreLast updated: 4 hours ago
Promoted
DRSC AP Investments - Senior Analyst
Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia
DRSC AP Investments - Senior Analyst.Service Line (based in Investment) – Senior Analyst.Are you ready to unleash your potential?.
Deloitte Asia Pacific (AP) brings together our geographies in Austr...Show moreLast updated: 25 days ago
Promoted
Senior Actuarial Analyst
PEOPLE PROFILERSKuala Lumpur, Kuala Lumpur, Malaysia
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Reporting to the Head of Analytics, Malaysia).This position is part of the Asia Pacific Actuarial Analytics team supporting clien...Show moreLast updated: 30+ days ago