Talent.com
Inside Sales Team Lead

Inside Sales Team Lead

TDCXKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World‑class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Mission

  • Responsible for the day‑to‑day management of the contact centre to ensure that KPIs are met.
  • Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers.
  • Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Ensure that the feedback provided to the team members on their performance is accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
  • Collaborate with Customer Experience and Training team to identify the issues, drive the metrics and be able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
  • Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
  • Qualifications

  • Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferably with 2 years of working experience in the related field.
  • Experience leading, inspiring and motivating others to meet goals and metrics.
  • Possess project and resource management skills.
  • Strong communication and interpersonal skills.
  • Excellent decision making and analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market.
  • About TDCX

    Singapore‑based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology and travel & hospitality.

    TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe and the U.S.

    Visit for more info.

    #J-18808-Ljbffr

    Create a job alert for this search

    Sales Team Lead • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    • Promoted
    Sales Team Lead

    Sales Team Lead

    CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Inside Sales (Sales Support)

    Senior Inside Sales (Sales Support)

    Nera Telecommunications LtdPetaling Jaya, Selangor, Malaysia
    Manage the quotation process within the CRM system, ensuring timely follow‑up with Sales personnel and approvers to support fast turnaround times. This includes a strong understanding of pricing der...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Retail Operations

    Head of Retail Operations

    Heinemann Asia Pacific Pte LtdSepang, Selangor, Malaysia
    Direct message the job poster from Heinemann Asia Pacific Pte Ltd.Passionate in driving strategic growth through people and culture. As a member of our family-owned business, you will work to streng...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Software Engineer (Malaysia-Remote)

    Senior Software Engineer (Malaysia-Remote)

    MATRIXX SoftwareKuala Selangor, Kuala Selangor, Malaysia
    Senior Software Engineer (Malaysia-Remote).NOTE : Work Permit sponsorship will not be available for this position.MATRIXX is looking for an experienced Senior Software Engineer to expand our R&D tea...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Inside Sales Account Manager (Azure & M365)

    Inside Sales Account Manager (Azure & M365)

    DenaveKuala Lumpur, Kuala Lumpur, Malaysia
    Engage with unmanaged / managed accounts on Microsoft Products to generate revenue post executing the compliance process flow. Sales and account management experience within the IT industry.Ensure sal...Show moreLast updated: 17 hours ago
    • Promoted
    Financial Crime Compliance Lead (Global)

    Financial Crime Compliance Lead (Global)

    ReapSeremban, Negeri Sembilan, Malaysia
    Financial Crime Compliance Lead (Global).Reap Federal Territory of Kuala Lumpur, Malaysia.Reap is a global financial technology company headquartered in Hong Kong with employees across multiple cou...Show moreLast updated: 1 day ago
    • Promoted
    Branch Manager English Academy - Bukittinggi - Jambu Air

    Branch Manager English Academy - Bukittinggi - Jambu Air

    Ruangguru for BusinessBukit Tinggi, Pahang, Malaysia
    Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.Lead all activity initiatives within branches, including events, promotions, ...Show moreLast updated: 13 days ago
    • Promoted
    KYC Team Lead, Retail Client Onboarding

    KYC Team Lead, Retail Client Onboarding

    OSLKuala Lumpur, Kuala Lumpur, Malaysia
    OSL Federal Territory of Kuala Lumpur, Malaysia.KYC Team Lead, Retail Client Onboarding.OSL is Hong Kong's first SFC‑licensed digital asset platform. We are seeking a KYC Team Lead to manage our Ret...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Premier Enrollment Director

    Premier Enrollment Director

    Ingenius PrepSeremban, Negeri Sembilan, Malaysia
    InGenius Prep was founded in 2013 by law students at Harvard and Yale.In that time, the company has grown to a team of more than 190 full‑time employees, 600 part‑time employees, as well as offices...Show moreLast updated: 17 hours ago
    • Promoted
    Talent Acquisition Lead

    Talent Acquisition Lead

    BJAKSepang, Sepang, Malaysia
    At BJAK, we believe world-class products start with world-class people.We’re expanding our talent footprint and looking for a Lead, Talent Acquisition (Malaysia) to drive and scale our hiring effor...Show moreLast updated: 1 day ago
    • Promoted
    PCI Associate(Malaysia)

    PCI Associate(Malaysia)

    Selkirk Sport - We Are PickleballSepang, Sepang, Malaysia
    Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose ...Show moreLast updated: 1 day ago
    • Promoted
    MAL | Store Manager | Full Time | Bukit Tinggi

    MAL | Store Manager | Full Time | Bukit Tinggi

    Lovisa Pty LtdPort Klang, Selangor, Malaysia
    MAL | Store Manager | Full Time | Bukit Tinggi.MAL | Store Manager | Full Time | Bukit Tinggi.Make Your Mark in Retail – Become a Lovisa Store Manager. Are you a passionate, fashion-forward leader r...Show moreLast updated: 1 day ago
    • Promoted
    General Manager (Stationed in SEA Region)

    General Manager (Stationed in SEA Region)

    LAWSGROUPSeremban, Negeri Sembilan, Malaysia
    General Manager (Stationed in SEA Region).Add expected salary to your profile for insights.Develop and oversee budgets, plans and programs to ensure the optimum utilization of available equipment, ...Show moreLast updated: 1 day ago
    • Promoted
    Senior Sales Team Lead

    Senior Sales Team Lead

    CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Talent Acquisition

    Lead Talent Acquisition

    BJAKPort Klang, Port Klang, Malaysia
    Build the Team That Builds the Future.At BJAK, we believe world‑class products start with world‑class people.We’re expanding our talent footprint and looking for a Lead, Talent Acquisition (Malaysi...Show moreLast updated: 4 days ago
    • Promoted
    Head of Sales & Marketing

    Head of Sales & Marketing

    KSL Holdings Bhd (Canary International School)Klang City, Selangor, Malaysia
    Building Brighter Futures for Klang’s Next Generation.As part of our vision to develop KSL Bandar Bestari into a fully integrated township, we proudly introduce. Our goal is to equip students with e...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Head of E-commerce

    Head of E-commerce

    Vinda SEAKlang City, Selangor, Malaysia
    The Head of E-commerce will be responsible for developing, leading, and executing e-commerce strategies to drive online sales growth, strengthen brand presence, and enhance customer experience acro...Show moreLast updated: 17 hours ago
    • Promoted
    Senior Sales Engineer

    Senior Sales Engineer

    VHR ConsultancyRawang, Selangor, Malaysia
    Senior Sales Engineer – Process Technology.The Senior Sales Engineer – Process Technology will be responsible for achieving sales targets, generating new leads, and expanding the client database wi...Show moreLast updated: 1 day ago