Director of Sales Center

Overview

Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction, and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warm leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for maximizing revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.

Responsibilities

• Manage the catering sales efforts for the hotel, including local and group / convention business.
• Solicit and book local catering business and develop group business.
• Develop and manage catering sales revenue and operating budgets; provide forecasting reports.
• Collaborate with the management team to create and implement a catering sales / marketing plan addressing revenue, customers and market.
• Develop menus that drive sales and assist with selling, implementation and follow-through of catering promotions.
• Execute and support Marriott’s Customer Service Standards and hotel Brand Standards.
• Coordinate and deploy catering sales resources on-property to sustain catering sales strategies; work with operations to execute strategies at the hotel level.
• Ensure seamless turnover from sales to operations and back to sales; monitor guest issues and coordinate resolution with leadership and stakeholders.
• Maintain revenue growth, control expenses, and deliver return on investment for the owner and Marriott International.
• Adhere to the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.

Qualifications

Note : Content retained from the original includes required and preferred education and experience.

Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

#J-18808-Ljbffr