L3 Application Maintenance / Production Support

Key Responsibilities

• Application Support (L3) : Provide Level 3 support for Silverlake Core Banking and related applications, focusing on the BWC Customer File system.
• Incident & Problem Management : Investigate, troubleshoot, and resolve complex production issues, ensuring minimal downtime and impact to business operations.
• Change & Release Management : Manage and implement application changes, patches, and upgrades using ALDON for automated software deployment on AS400.
• DevOps & Automation : Collaborate with DevOps teams to streamline deployment processes, improve monitoring, and enhance operational efficiency.
• Database Management : Support and optimize AS400 / DB2 databases for application stability, performance, and reliability.
• Collaboration : Work closely with business users, developers, and infrastructure teams to deliver timely resolutions and improvements.
• Documentation : Maintain technical documentation, knowledge base articles, and standard operating procedures for application support.
• Continuous Improvement : Identify opportunities for automation, process optimization, and proactive issue prevention.

Qualifications

Preferred (Nice to Have)

How to Apply :

Please submit your CV through Indeed or send CV to

Job Type : Full-time

Pay : Up to RM8,000.00 per month