Head of Operations

The Head of Operations will lead and manage the full spectrum of operational activities within the invoice financing and supply chain finance business, ensuring accuracy, efficiency, compliance, and exceptional service delivery. This role oversees end-to-end invoice financing operations, system integrity, and operational risk controls, while driving digital transformation and continuous process improvements.

As a key member of the leadership team, the Head of Operations will collaborate closely with internal and external stakeholders to enhance client experience, strengthen operational governance, and support the company’s growth agenda.

What is your role?

Responsibilities

• Lead all operational functions, ensuring timely and accurate processing of disbursements, verifications, documentation, and collections.
• Ensure adherence to SOPs, SLAs, and service standards while consistently delivering an excellent client experience.
• Oversee day-to-day operations, including maker-checker workflows, to ensure strong operational discipline.
• Ensure full compliance with internal policies, SOPs, AML / CFT guidelines, and regulatory requirements.
• Strengthen operational controls including fraud prevention, data protection, verification integrity, and risk management frameworks.
• Ensure Shariah compliance for applicable products and readiness for Shariah audits.
• Manage client enquiries and complaints with professionalism, ensuring timely and effective resolution.
• Collaborate closely with internal departments to resolve operational matters and support client relationship management, client expansion, and financing growth.
• Support credit control and collections activities by maintaining strong communication with clients, paymasters, and other key stakeholders.
• Review and approve operational documents, contracts, letters, and high-impact materials.
• Ensure proper record-keeping, audit readiness, and compliance with reporting requirements.
• Prepare management reports, operational dashboards, and relevant analyses to support decision-making.
• Identify and implement improvements to enhance efficiency, reduce turnaround times, and optimise client journeys.
• Introduce corrective and preventive measures to strengthen operational efficiency and controls.
• Engage internal and external stakeholders to address bottlenecks and strengthen operational performance.
• Build and lead a high-performing operations team with strong collaboration, accountability, and productivity.
• Provide ongoing coaching and guidance to strengthen team capabilities and performance.
• Manage workforce planning and succession planning to ensure operational continuity and talent readiness.
• Lead digitalisation initiatives to enhance workflow automation, operational efficiency, user experience, and data accuracy.

Who are we looking for?

Requirements

We appreciate your talent :

Benefits and Perks

Where are we?

Ideal Location

Are you ready to apply your talent and elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

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Salary match | Number of applicants | Skills match

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An established and well‑known financial institution (FI) registered with the Ministry of Finance and the Government’s e‑Procurement platform, Planworth, is a multiple-award winner in Malaysia and Singapore, a market leader and the largest non-bank working capital solutions and supply chain finance FI in Malaysia. We provide MSMEs and corporates with comprehensive financial solutions tailored to every stage of their growth.

We are passionate about assisting MSMEs in achieving success, realizing their dreams, and building stronger companies and economies.

Perks and benefits include outpatient medical coverage, group hospitalisation & surgical coverage, group personal accident coverage, group term life coverage, performance bonus scheme, wedding gift, marriage leave, study leave.

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