Assistant Manager, Support Services

Overview

Executive, Support Services role at Prudential BSN Takaful Berhad. The position supports administrative and policy operations within the agency and supports the daily objectives, reports, and metrics aligned with company goals and regulatory requirements.

Job Scope

You will work directly with an Agency Force, Agency Growth Team and Replacement of Policy Committee to ensure the daily objectives, reports, and metrics align directly with the company\'s goals and regulatory requirements.

Principal Duties & Responsibilities

• Replacement of Policies (ROP) and Certificates (ROC) administration.
• Management of ROP emails; promptly responding to email inquiries.
• Validation of appeals, conducting facts-finds and making recommendations, and coordinating Committee Meetings to seek endorsement and approval from the Appointed Actuary / CEO.
• Managing the ROP and ROC master listings; ensuring they are orderly and updated, including proper documentation, scanning, and preparation of regular ROP / ROC reports.
• ROP Offenders Review : preparing reports, obtaining final sign-off, communicating to agency force, and executing required actions; ensuring the Offenders Review SOP is timely updated as needed.
• Administration of PBTB ROC appeals, ensuring all appeals are filed in accordance with SOP, handling ROC revocation and updating in the system, processing performance adjustments, and notifying agents and PBTB Agency Support of correspondence / results.
• Unit / Department administration — providing administrative support to superiors on ad-hoc tasks / projects.

Job Specification

Qualification

Experience / Knowledge

Personal Attributes

Prudential is an equal opportunity employer. We provide equal opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. Reasonable adjustments are provided to support people with individual physical or mental health requirements.

Seniorities & Employment

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