Assistant Manager, Retail Support

Responsibilities

• Maintain and upkeep weekly and monthly reports related to stock take, people movement, goods return, promotion discounts and usage, etc.
• Liaise and work closely with the IT team to ensure all system, software and electronic devices for the shops operations are well maintained in good working conditions.
• Ensure stocks in each shop are sufficient to support the daily sales activities.
• Solve operational issues along with the Area Managers and Operations Manager.
• Support during shop revamps or refit or renovations when necessary.
• Communicate with all levels within the department to ensure all SOPs are complied with and operations run smoothly.
• Monitor customer feedback on shopping experiences and act accordingly.
• Liaise with the operations team for employee engagement and performance maintenance and improvement.
• Introduce and maintain policies within the department to improve overall team performance.
• Liaise with Commercial and Warehouse teams to ensure products supply to each shop aligns with sales trends and popularity.
• Liaise with Marketing team for promotions, partnership and discount programmes.
• Monitor retail employees HR related matters.
• Identify talents within the department for career growth and prepare for Company’s expansion plan.
• Take on any other ad‑hoc project as requested by Management from time to time.

Qualifications

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