Head Fraud Risk Management, Surveillance & Investigation Malaysia
Standard Chartered BankSelangorMalaysia, Selangor, Malaysia2 days ago
Job descriptionEstablish and enforce fraud risk policies, procedures, and governance structures. Lead and mentor the fraud risk management team, fostering a culture of excellence and continuous improvement. Business Oversee processes and controls supporting products / segments. Optimise operating efficiency while balancing the effectiveness of decision making within the Fraud Risk Detection. Ensure the Fraud Surveillance framework is effectively embedded and communicated across WRB Malaysia. Ensure the cost budget in Fraud Risk Management is based on robust capacity plans and is delivered through a rigorous cost management discipline. Develop fraud awareness programmes for staff and clients. Support implementation of the Group Operational Risk Framework in Risk Operations and monitor operational risk metrics to identify potential control weaknesses. Review Central Bank’s reporting for fraud reconciliation reporting and manage client complaints received via correspondent and Central Bank. Processes Develop and maintain application fraud detection system capabilities, skills and infrastructure that are in compliance with internal policies and external regulations. Act quickly and decisively when any risk and control weakness becomes apparent, ensuring it is addressed within an appropriate timeframe and escalated through the relevant risk forums and committees. Implement the Fraud Risk Framework in WRB Malaysia and monitor operational risk metrics to identify potential control weaknesses. Re‑engineer processes to identify fraud and mule accounts, aiming to deliver a desired client experience across all channels / products. Collaborate with key stakeholders / partners (WRB Risk, Products, Operations, Operational Risk, CFCC, Technology) to share information on fraud trends, identify emerging fraud threats and mule account modus operandi, and leverage common tools, information and processes. Provide support to global standard operational models, centralisation and automation. Accountable for pre‑booking scenarios development / fine‑tuning to influence detection rates and FPR (false positive rates) in fraud surveillance application. Accountable for post‑booking scenarios development / fine‑tuning to influence detection rates and FPR. Monthly review with stakeholders across Group and Countries. Share significant fraud MO, root causes and best practices with global standards. Support and provide feedback / guidance on issues faced within the region through performance review with Country / Regional FRM teams. Design and develop a global standard application verification approach for both pre‑booking and post‑booking scenarios. Drive standardisation and ensure investigative recommendations are fully adopted across SCB footprint. Ensure lessons learned are shared with SCB countries in a timely manner. People & Talent Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure critical functions are suitably skilled and qualified. Employ, engage and retain high quality people, with succession planning for critical roles. Review team structure / capacity plans and define an organisation structure aligned and scaled to the risk control needs of the business lines. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with performance against responsibilities and objectives. Risk Management Identify and share industry best practices and work with businesses for feasibility and implementation. Evaluate latest practices / tools to identify next‑generation fraud detection system. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums. Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards including local regulatory requirements. Ensure proper and updated documentation is in place for in‑country policies and procedures. Governance Embed the Group’s values and code of conduct in Retail Risk Operations. Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for WRB Malaysia. Report on fraud risk management activities, findings, and outcomes to senior management in a timely manner. Regulatory & Business Conduct Take personal responsibility for embedding the highest standards of ethics and regulatory compliance across Standard Chartered Bank. Lead the Malaysia Fraud Management teams to achieve the outcomes set out in the Bank’s Conduct Principles. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Regional / Country Business Heads / Product Owners / Digital Channels / WRB Client segment / Legal / Compliance / Client Experience / Collection & Recoveries Partnership Business, Risk, Compliance, FCC Fraud FRSC Financial Crime Compliance and Shared Investigations Services Relevant members of Risk Operations management team T&O partners supporting WRB Strategy and Talent Islamic Banking Division External Stakeholders Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Other Responsibilities Proven experience (> Bachelor’s Degree in Engineering, Finance & Accounting, Law, Business Management or related discipline. Graduate degree (Master’s) and / or professional certifications such as CISSP, CRISC, CFE, CAMS are an advantage. Thorough understanding of Retail and Business Banking processes, risks and controls. Good understanding of the payment ecosystem, including various payment types to detect upfront potential fraud. Highly technical – able to manage technical teams handling integrations for mobile and web-based platforms. Strong understanding of application and network security. Analytical capability to analyse data in detail and provide deep insights. Knowledge of laws and regulatory mandates in banking. Demonstrate clear managerial process and significant EQ in dealing with team members, other departments and external entities. Knowledge of fraud products, controls and layered defence. Excellent presentation, communication, oral and written skills. Leadership, negotiation and collaboration skills; experience leading a geographically dispersed organisation. Ability to collect and analyse data, establish facts, and make recommendations in written and oral form. Capability to liaise with all parts of the Bank, including risk and business stakeholders. Do the right thing – Assertive, challenge one another, live with integrity, and put the client at the heart of what we do. Never settle – Continuously striving to improve and innovate, keeping things simple and learning from doing well and not so well. Are better together – We can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays (combined to 30 days minimum). Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and a variety of self‑help toolkits. Continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Inclusive and values‑driven organisation that embraces and celebrates our unique diversity; everyone feels respected and can realise their full potential.
Head Fraud Risk Management, Surveillance & Investigation Malaysia
The Head of Fraud Risk Management, Surveillance & Investigations Malaysia will lead the strategic development and execution of fraud risk management initiatives, focusing on investigation surveillance and governance for Malaysia, with oversight on Brunei, Vietnam and Indonesia. This role requires a seasoned professional with extensive experience in fraud risk management, strong leadership capabilities, and the ability to drive collaboration across various departments to safeguard the organization against fraudulent activities.
Responsibilities
- Strategy
Develop and implement a robust fraud risk management framework, focusing on fraud, mule account detection and investigation surveillance within Malaysia.
Develop Fraud Prevention and Detection framework for all products / segments to identify and respond to existing and emerging fraud risks and mule accounts.
Support standardisation, automation and consolidation through re‑engineering and process improvement initiatives across Group and Countries.
Lead through example and build the appropriate culture and values.
Stay abreast of industry existing / emerging fraud risks and mule account modus operandi.
Provide oversight across WRB Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
CCO Retail Clients, RCOs, CCH, CCROs, SOROs
Auditors and Regulators
Embed Here for good and Group’s brand and values in Malaysia WRB Fraud Management Teams ; perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures and Multiple functions (double hats) where applicable.
Qualifications
12 years) in banking and financial services with at least 8–10 years in fraud risk management specialising in fraud, mule and investigation surveillance governance.
Company Culture
Benefits
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Head Risk Management • SelangorMalaysia, Selangor, Malaysia
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