CME Meeting Services Support, Specialist (Mandarin Speaker)

Job Description

Objectives of this Role

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This includes meeting creation, vendor creation / maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Meeting Services Support Specialist ensures adherence to compliances & control that are in line with all company’s policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following :

• Support end to end operational execution for global meeting and congress services within agreed SLA :
• Perform completeness information review & raise vendor creation / maintenance, event creation / closure, PO creation in system / tools accurately.
• Preparation of contract / agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company's financial processes, when required.
• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company's financial timelines, when required.
• Work closely with stakeholders : Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed & resolve operational issues on a timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education :

Skills Required :

Mertk & Co., Inc. is an equal employment opportunity employer.

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