Reservation Manager
Berjaya Hospitality GroupPenangMalaysia, Penang, Malaysia30+ days ago
Job descriptionBachelor's degree in Hospitality Management, Business Administration, or a related field. Proven experience in reservation management within the hospitality industry. Familiarity with reservation systems and software. Excellent verbal and written communication skills. Ability to interact professionally with guests, staff, and other stakeholders. Strong organizational and multitasking abilities. Ability to handle guest concerns and resolve issues in a timely and effective manner. Familiarity with industry trends and best practices. Commitment to providing exceptional customer service. Ability to anticipate and meet guest needs.
Responsibilities
- Manage all aspects of the reservation process, including inquiries, bookings, cancellations, and modifications.
- Monitor room inventory and work towards maximizing occupancy rates.
- Respond promptly and professionally to guest inquiries, providing detailed information about room options, rates, and resort amenities.
- Coordinate with housekeeping, front office, and other relevant departments to ensure smooth check‑in and check‑out processes.
- Generate regular reports on reservation metrics, including occupancy rates, revenue generated, and booking trends.
- Analyze data to identify opportunities for improvement and implement strategies to enhance reservation performance.
Requirements
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Manager • PenangMalaysia, Penang, Malaysia
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