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Operations Coordinator

Ultima MarketsKuala Lumpur, Kuala Lumpur, Malaysia

28 days ago

Job description

Ultima Markets WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.
Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

Knowledge Management & Process Improvement

Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.

Assist in preparing performance reports related to sales support operations for management review, when necessary.

Research and suggest ideas to improve team efficiency, when required.

Cross-Department Coordination

Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.

Assist other teams by relaying system / account-related requests to the Backend Operations Team for timely resolution.

Job Requirements

Minimum 1 year of working experience in backend operations, preferably within the fintech industry.

Excellent proficiency in both verbal and written Chinese and English, with the ability to communicate clearly in a fast-paced, cross-border working environment

Basic knowledge of forex systems and products is highly desirable.

Familiarity with tools such as Microsoft Office, CRM platforms, Jira, and other relevant ticketing or workflow management systems is preferable.

Strong willingness to learn, with good coordination, time management, and problem-solving skills.

Attention to detail, accuracy, and accountability when handling client or transactional data.

Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Project Management

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Operation • Kuala Lumpur, Kuala Lumpur, Malaysia

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