Compliance Service Manager

Posting Date : 24 Sep 2025 | Close Date : 23 Dec 2025

Responsibilities

• Team Leadership and Development : Build and lead a high-performing team of environmental compliance specialists; provide coaching, mentoring, and training to team members in the GoCompliance application; establish clear performance metrics and track team progress.
• Compliance Services : Perform the services outlined in the customer contract which can include : identify products and parts requiring compliance certifications; perform management and execution of the product compliance processes : create material declarations, route to suppliers, follow up with suppliers, approve / reject supplier submittals; provide daily / weekly / monthly summary reports of compliance work performed; perform risk assessments for customers for upcoming regulatory changes.
• Regulatory Compliance and Expertise : Stay abreast of evolving global environmental regulations (e.g., RoHS, REACH); provide expert guidance to customers and internal teams on compliance requirements; develop and maintain documentation and resources related to environmental compliance; perform client risk assessments related to material content and regulatory compliance.
• Customer Relationship Management : Serve as the primary point of contact for customer inquiries; develop and maintain strong relationships with customers and suppliers; provide ideas to GoCompliance product teams for product enhancements.
• Process Improvement and Reporting : Identify and implement process improvements to enhance efficiency and accuracy; develop, generate and provide regular reports on compliance metrics and performance to clients.
• Responsible for building and leading a team that provides comprehensive environmental compliance services to our customers.
• Offer to manage the material declaration process and help ensure the customers meet evolving regulatory requirements.
• Act as a subject matter expert, providing guidance on global environmental regulations, best practices and risk assessments.

Qualifications

Preferred Qualifications

Sub Specialization : Information Technology; Others

Type of Employment : Permanent

Minimum Experience : 7 Years

Work Location : Penang

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