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Sea Logistics Operation Care Manager
Kuehne + Nagel (SGMY)Petaling Jaya, Selangor, Malaysia2 days ago
Job descriptionTo provide, document, follow-up on quotations + opportunities in line with the customer account strategy. To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a To consistently perform purchase order + shipment qualification in line with working instructions to ensure To contribute as process owner on continuous improvements of processes + controls for lean processes To document, resolve, analyze all complaints, then identify, share + eliminate root causes. To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC). Export-driven mindset High accountability, responsibility, and sense of urgency Ability to manage Change of Delivery (COD) errors quickly and accurately Strong carrier relationships and operational agility People development and team-building skills Travel required to JB & Penang
How you create impact
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives :
- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the
destinations + regional stakeholders.
best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing
customer reporting.
full + complete handovers to the OCC, optimizing the customer experience.
focusing on cost effectiveness + productivity.
What we would like you to bring
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Operation Manager • Petaling Jaya, Selangor, Malaysia
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